Maintenance Request

We care about your home and we would like you to be comfortable there. If there is anything that requires maintenance, please don’t hesitate to contact us.

In case of EMERGENCY | WATER | FIRE | SMOKE

Notify Housing Services or your RA immediately!  After hours - Call Campus Security 

Housing Services (403) 329-2584 | Campus Security (403) 329-2345 

Please call Housing Services in the event you are experiencing a utility or appliance outage.  After hours - Call Campus Security 

Submitting an Online Maintenance Request

You will need your U of L username and password to login to the student portal to create an online maintenance request.

 

Timelines

Maintenance Requests will be completed based on urgency and priority, not necessarily on a first-come-first-serve basis.

Although we strive to respond to your requests as quickly as possible, sometimes delays can occur due to time, labour or material constraints.

Instructions

1. Select the "Maintenance" tab
2. To request a new job, select the "New Job" button

3. Fill in the job request details

a. Select a category from the drop down list
b. Select an item from the drop down list
c. Provide a thorough description of the issue
d. Provide a cause for the deficiency if known
e. Save and continue back to the menu