The Health Centre is committed to delivering professional and confidential services to assist you with your wellness needs. Continuity of care is extremely important to us. We do our best to accommodate everyone to ensure consistency between appointments and physicians. Our services do not replace the services of your family physician as they will have a better understanding of your medical history. If you hae a family physician in the Lethbridge area, we encourage you to attempt to make an appointment with them prior to booking an appointment at the U of L Health Centre.
We are pleased to offer a diverse team of physicians, psychiatrists, nurses, and administrative staff to provide a wide range of services.
We are committed to provide a caring and confidential environment. As such, the U of L Health Centre collects personal information that is necessary to operate clinical/mental health services and manage the health care for those students who visit the Health Centre. Personal information collected at this health care facility is used to manage health care services, such as physician/psychiatrist visits, generation of laboratory test reports, program statistics, billing, etc. In addition to information collected under the general authority, the Alberta Health Care Insurance Act authorizes the collection of the individual’s Alberta Health Care Insurance number or its equivalent for billing purposes. Collection of personal information by health practitioners and confidentiality of clinical records are also subject to the provisions of the Alberta Health Disciplines Act, Health Facilities Review Act, Medical Professions Act and Health Information Act.
Our program collects basic statistics about the services we provide. We will make every effort to protect your privacy. However, like other service providers, we may be legally required to report or share information. Examples are if a child is at risk or if you were intending to hurt yourself or others.
For further information about personal information collected by the U of L Health Centre, contact the Associate Vice President, Human Resources and Administration: 403-329-2276.
Medical records are kept completely separate from your academic records. We retain your records for 10 years, from the date of the last appointment. After this period of time your chart is destroyed.
These documents do not leave the Health Centre except with your written consent or as required by law in accordance with the following legislation:
Medical records may also be used for descriptive research purposes, once all identification has been removed.
Medical Release Form
Treatment records are for the use of physicians, psychiatrists, psychologists or recognized professional or para-professionals only. Patients are not authorized to view their own records, but can authorize similarly qualified professionals to access these records on their behalf. Complete the Consent to Release Form and fax it to the HC at 403-329-2466 or email it to firstname.lastname@example.org. We will then provided a copy of your records to the said professional. A copying fee may be charged for this service, if the chart is extensive.
Alberta Health Care Application Form
Should you desire to apply for an Alberta Health Care Card or need to update your personal information linked to your card you may do so here. International students are required to visit the Health Centre for assistance with their application.
On Campus Incident Report Form
Injuries or near miss events must be reported to Risk and Safety Services by completing a Campus Accident/Injury Report wtihin 24 hours of the event.
Basic Health Care
In Canada, basic health care coverage is provided by provincial health care plans. All University students must have basic health insurance. Alberta Health Care Insurance Plan will cover the cost of your doctor's bills, hospital bills, surgery and medical tests.
While you are attending school in Alberta you may continue to use your current provincial health care card from another Canadian province. We can assit you in applying for Alberta Health Care should you not currently have any basic provinical health care insurance. International students need to come by the Health Centre and we will assist you in applying for health care coverage.
It is very important to always carry your provincial health care card with you.
This card is necessary for you to access any and all health care services. Please ensure that you have your card and photo ID with you. Should you require a new card contact Alberta Health Care Insurance Plan office toll-free in Alberta at 310-0000 then 780-427-1432.
Extended Health Insurance
This plan pays for medical costs not covered by Alberta Health Care, i.e., ambulance, medication, dental work, etc. The costs for this plan are included in your tuition. You will be automatically enrolled in the Students' Union Extended Health and Dental Plan if you are a full-time student. Please contact the Students' Union Office in SU180 for more information on your Health and Dental Plan or to opt out if you already have another extended benefits package.
Option A: Basic Health Insurance (available if staying in Canada for over 6 months)
All Univeristy students MUST have "basic" health insurance. The Alberta Health Care Insurance Plan will cover the cost of your doctor's bills, hospital bills, surgery and medical tests.
- If you do not have home travel health insurance and are in Canada for over one year, you must have this plan.
- There are no costs for this plan but you must register. Come see our Customer Service Team at the Health Centre within the first two weeks of coming to Canada.
Option B: Travel Health Insurance (available from your home country or province)
You can have a travel health insurance plan from your home country or province. The Health Centre will need to see an English translation of your coverage to make sure you have enough coverage to protect you from large medical bills.
If you are staying for more than a year, enrolling in the Alberta Health Care Insurance Plan is usually less expensive than purchasing a costly travel insurance plan in your own country.
If you are staying for less than one year, the Alberta Health Care Insurance Plan will not be available to your. The Health Centre has an excellent short term plan available to students. Call the Health Centre at 403.329.2484 ext 2 or drop by SU 020.
Extended Health Insurance
This plan pays for medical costs not covered by Alberta Health Care, i.e., ambulance, medication, dental work, etc. The costs for this plan are included in your tuition. You will be automatically enrolled in the Students' Union Extended Health and Dental Plan if you are a full-time student. This plan is not available for EAP students.
The Board of Governors of the University of Lethbridge requires all International Visa students to have health insurance while they are students here.
Visit us within the first two weeks of arriving at the University of Lethbridge. We will help you to understand how the Canadian health system works and ensure that you have adequate health insurance. This will avoid delays in registration and/or payment of your tuition fees.
Please contact the Health Centre when you have:
- Study permit changes
- Address changes
- Billing problems with your plan