Software Upgrade Information Centre


What's happening?

The University of Lethbridge Conservatory of Music, Destination Exploration and Horns Recreation are pleased to announce a change/update of both its software platform and website effective Monday, November 9, 2020. The new software platform (FUSION) will enable you, our valued customer and member, and our staff to access all programs and services in a single convenient, ‘one-stop-shop’ solution with the goal of providing a more seamless and frictionless experience. This page will be updated regularly to help ease the transition from our current software to the new software.

The following are just a few of the improved and enhanced features; with more to follow:

More self-serve options to manage your online account & add family members

Existing students and staff will be able to login with their existing U of L credentials

Convenient online layout, so you can search and find all of our Community Programs faster (Conservatory, DE, and Horns Recreation).
Note: Fitness Programs to be added January 2021.

Most Waivers/Informed Consent Forms will now be available online

Simplified time slot booking for users of the Fitness Centre, Max Bell Pool, Gymnasium, and Climbing Wall


What will I notice?

On November 9, our Community Programs website will have a brand new look and feel as a result of the upgrade. Students and staff will be able to log in to the new site with their University username and password. Community members will need create a new profile for the site to begin registering for programs, drop-in visits and more. 

During the transition from our current software, there will be a slight disruption of our online services on November 9. During this time, the following actions cannot be performed online:

  • Locker transactions will be unavailable from November  6 - November 16.
  • Program registration will be unavailable from November 6  - November 13.
  • Online time slot bookings will be unavailable on November 9

​Please book your visits in advance or contact the Customer Service Centre to purchase a locker, register for a program or book in a time slot during these times.


Frequently Asked Questions (FAQs)

Yes! Bookings are open up to 5 days in advance, so you can still book your visit for November 9. You can also phone our Customer Service Centre to reserve a time slot as well.

You can use your existing multi-visit pass to book a visit. You can contact the Customer Service Centre to book your visit or register in person, but at this time we cannot accept these bookings online.

You'll need to reset your password to get started on the new Community Programs site for the first time. Simply click the 'Log In' button, the 'Community Members' button, and then select the option that says 'Trouble logging in?' Enter the e-mail address you used to register for your membership/programs and select "Reset password." You will recieve a password reset e-mail message to your e-mail address. Make sure to check the 'Spam' folder if it doesn't appear in your inbox in a few moments. After you reset your passwords, you will be able to access your profile online.

Video tutorial: Password reset process for existing community members

Getting Started with Community Programs (Existing Memberships & Locker Rentals)

uLethbridge faculty, staff members and students will be able to access the Community Programs site with their existing uLethbridge username and password. To begin, click the "Log In" button and select "uLethbridge Login." You will be redirected to a secure sign in page where you can access the site with your uLethbridge credentials (note: you will need to use your uLethbridge email address as your username).

Video: Logging in to the new Community Programs Site with your uLethbridge credentials

Getting Started with Community Programs (uLeth Faculty/Staff/Students)

If you currently have a membership or locker rental, follow the instructions aboveAll other community members will need to create a new account. To begin, click "Sign Up" in the top right corner of the screen. Fill out the required information and click "Register." You will recieve an e-mail to verify your e-mail address. Click the link in the message to verify your address and you should now be able to access the Community Programs portal.

Video: Registration process for community members on the new site

Getting Started with Community Programs (Community Members)

If you have family members you'd like to add to your account (in order to register them for memberships, programs, etc.), follow these steps:

1. Once you have logged in to the site, click your username that appears in the top right corner of the page, and select "Profile." 

2. Scroll to the bottom of the page until you see the "Family" section. Any family members already attached to your account will appear here. To add a new family member, click "Add Family" and fill out all the required information

3. You should now be able to register your family members for memberships, programs and more on the Community Programs site.

Video: Adding family members to your online account

Community Programs: Adding family members to your account

 

If you have family members you'd like to add to your account (in order to register them for memberships, programs, etc.), follow these steps:

1. Once you have logged in to the site, click your username that appears in the top right corner of the page, and select "Profile." 

2. Scroll to the bottom of the page until you see the "Family" section. Any family members already attached to your account will appear here. To add a new family member, click "Add Family" and fill out all the required information

3. You should now be able to register your family members for memberships, programs and more on the Community Programs site.

Video: Adding family members to your online account

Community Programs: Adding family members to your account

As we work through the software transition process, please contact the Customer Service Centre at (403) 329-2706 to book your visits if you do not currently have an active membership.