Yes! Bookings are open up to 5 days in advance, so you can still book your visit for November 9. You can also phone our Customer Service Centre to reserve a time slot as well.

You can use your existing multi-visit pass to book a visit. You can contact the Customer Service Centre to book your visit or register in person, but at this time we cannot accept these bookings online.

You'll need to reset your password to get started on the new Community Programs site for the first time. Simply click the 'Log In' button, the 'Community Members' button, and then select the option that says 'Trouble logging in?' Enter the e-mail address you used to register for your membership/programs and select "Reset password." You will recieve a password reset e-mail message to your e-mail address. Make sure to check the 'Spam' folder if it doesn't appear in your inbox in a few moments. After you reset your passwords, you will be able to access your profile online.

Video tutorial: Password reset process for existing community members

uLethbridge faculty, staff members and students will be able to access the Community Programs site with their existing uLethbridge username and password. To begin, click the "Log In" button and select "uLethbridge Login." You will be redirected to a secure sign in page where you can access the site with your uLethbridge credentials (note: you will need to use your uLethbridge email address as your username).

Video: Logging in to the new Community Programs Site with your uLethbridge credentials

If you currently have a membership or locker rental, follow the instructions above. All other community members will need to create a new account. To begin, click "Sign Up" in the top right corner of the screen. Fill out the required information and click "Register." You will recieve an e-mail to verify your e-mail address. Click the link in the message to verify your address and you should now be able to access the Community Programs portal.

Video: Registration process for community members on the new site

If you have family members you'd like to add to your account (in order to register them for memberships, programs, etc.), follow these steps:

1. Once you have logged in to the site, click your username that appears in the top right corner of the page, and select "Profile." 

2. Scroll to the bottom of the page until you see the "Family" section. Any family members already attached to your account will appear here. To add a new family member, click "Add Family" and fill out all the required information

3. You should now be able to register your family members for memberships, programs and more on the Community Programs site.

Video: Adding family members to your online account

If you have family members you'd like to add to your account (in order to register them for memberships, programs, etc.), follow these steps:

1. Once you have logged in to the site, click your username that appears in the top right corner of the page, and select "Profile." 

2. Scroll to the bottom of the page until you see the "Family" section. Any family members already attached to your account will appear here. To add a new family member, click "Add Family" and fill out all the required information

3. You should now be able to register your family members for memberships, programs and more on the Community Programs site.

Video: Adding family members to your online account

As we work through the software transition process, please contact the Customer Service Centre at (403) 329-2706 to book your visits if you do not currently have an active membership.