ITS Network Upgrades

What is this notice about?

IT Services is initiating a network upgrade across the campus.

When will this happen?

This work will take place in some areas of the campus soon and will continue over the next couple of years to the remainder of the campus

While the scheduling is not fully developed at this time, we will be upgrading equipment in University Hall, the University Center for the Arts, and Anderson Hall during the first phase of this upgrade.

Initial scheduling is as follows:

UHall E Section                                  January 18th through January 29th

UHall D Section                                  February 8th through February 19th

UHall C Section                                  March 1st through March 12th

UHall B Section                                  March 22nd through April 2nd

University Centre for the Arts             April 12th through April 23rd

UHall A Section                                  May 10th through May 21st

Anderson Hall                                     May 31st through June 11th

This upgrade will then move into the other buildings and updated scheduling will be sent out as it becomes available.

Notifications regarding specific floors and sections during this upgrade will sent out to users and groups based on room occupancy information in the campus directory. Please ensure that this information is correct. If it is not, please submit updates via the University Service Portal.

Why is this happening?

When the Science Commons was built, we deployed new network technology in that building as the first step in a larger transition. The new technology features increased throughput, redundancy and enhanced security.

As much of the network equipment across campus has reached or is approaching the end of its supportable lifespan, we are now expanding the new technology across the rest of the campus network as time and budget allow.

How does it affect me?

While every effort will be made to minimize impact to our users, much of our network infrastructure is located in less-than-ideal locations and as such cannot be upgraded without removing the existing equipment first. Therefore, service outages during the upgrade may take 4 to 6 hours in certain congested areas and all wired and wireless network connectivity will be affected.

For assistance:

If you require additional information or have any concerns, please contact the ITS Solutions Centre using the contact information below:

Chat Hours: Mon to Fri, 8:30 a.m. - 4:30 p.m.

Phone Service: Mon to Fri, 7:30 a.m. - 5 p.m.

Phone: 403-329-2490

Email Support: help@uleth.ca

Chat/Web Support: its-help.uleth.ca

ITS Website: uleth.ca/its


Contact:

ITS Solutions Centre | help@uleth.ca | 403-329-2490 | uleth.ca/its