Quarantine Requirements

If you are returning to Canada to continue your studies or are starting your studies in Canada, you must follow all federal and provincial health and travel guidelines in place at the time of your arrival. While circumstances may change, it’s important to plan for your arrival by understanding current requirements, including mandatory self-isolation.  

No one should travel when sick. Commercial airline restrictions may also prevent you from boarding your plane if you're sick. 

Review the below information, requirements and suggestions on this page, and complete the Quarantine Plan Template. You must submit your completed quarantine plan to your International Student Advisors. After reviewing your quarantine plan, we will issue you a Letter of Support. 

Quarantine Plan Template

Last updated: February 23, 2021 at 3:25pm
Travelling to Canada

As of February 22, 2021, the Government of Canada has amended its travel restrictions for international students. 

To be able to enter Canada as a student, you must meet these requirements:

  1. You must have a valid study permit or a letter of introduction that shows you were approved for a study permit.
  2. You must be attending a designated learning institution (DLI) with a COVID-19 readiness plan approved by its province or territory.
  3. You must submit your detailed quarantine plan electronically through ArriveCAN before you board your flight. This can be done up to 48 hours in advance of your departure.
  4. You must have a negative molecular COVID-19 test from within 72 hours of departure.
  5. As of February 22, 2021, immediately upon entry to Canada, you must undergo a molecular COVID-19 test taken at the port-of entry (Vancouver, Calgary, Toronto or Montreal) and present a hotel booking at a government approved hotel to stay at while you await the test results. Government approved hotels as well as the booking process can be viewed here.
  6. You must plan for and be prepared to show an officer how you will complete the remaining 11 days of the 14 day quarantine requirement after receiving the test results from the port of entry.

 

Pre-Arrival Requirements

1. Review this quarantine requirements page.
2. Submit your detailed quarantine plan  to international.new@uleth.ca for review. Once approved, we will issue a Letter of Support for your travel.
3. Download the iCent app. You will be required to complete a check-in form everyday of your isolation period.
4. Login here with your uLethbridge credentials for instructions on how to download Office 365. You must open the Teams application on your computer or tablet and have it running each day. You will be required to  answer calls through this app from an International Centre staff member 3 times/week.
5. Complete the Alberta Isolation Questionnaire.
6. Download the ArriveCAN app. You will need to:

  • Submit your quarantine plan, related documents and letters of support
  • Report your arrival at your place of quarantine within 48 hours after entering Canada
  • Report your COVID-19 symptom self-assessment every day until the end of your quarantine

 

Quarantine Plan

PLEASE NOTE: Completion of the remaining 11 days of quarantine is still necessary even if you test negative at the port of entry.

It is required that you and all your accompanying family members download the ArriveCAN mobile app before travelling to Canada. Submit your information easily and securely using the app within 48 hours before arriving in Canada.

Complete this Quarantine Plan Template, and submit it to the International Student Advisors for review. Once approved, you will receive further instructions and a Letter of Support for your travel. You must then upload your quarantine plan and Letter of Support to the Government of Canada using the ArriveCAN app. This plan is mandatory, even if you do not have any symptoms. 

Additional details you should provide, either within the quarantine plan template, or as an additional document:

1. Details of your accommodations

  • If you are staying on campus, you will need to request a confirmation of housing letter from Housing Services
  • If you are staying with family, you must provide the address and phone number of a family member who can confirm your quarantine plan.
  • If you are staying in a hotel, you must have a copy of your reservation and the phone number to the hotel.
  • If you are staying in an Airbnb, you must have a copy of your reservation and the contact information for the owner of the property.

Regardless of where you are staying you should also provide details on the layout of your accommodations and how you will ensure that you:

  • Have access to the necessities of life without leaving your place of quarantine
  • Have a separate bedroom if the space is shared with family/friends who didn't travel with you
  • Can limit interactions with others in the household. If spaces, such as a kitchen, are shared:
    • wear a mask or face covering if a 2m distance cannot be maintained;
    • thoroughly and regularly clean common areas after use
  • Are not living with those at risk of more severe disease
  • Are not in close contact with others who did not travel with you. For example, you cannot quarantine in:
    • a group or communal living setting, including camps or students dorms unless the location is pre-authorized;
    • a household with a large family or many people
    • a shared small apartment or similar setting

2. Travel from Government Approved Hotel

  • The Government of Alberta has mandated that any travel to your quarantine accommodations must be done through private, not public, transportation. This means you can book taxis, limos, rideshares, rental vehicles, a chartered bus or van where there are no other occupants apart from the students and the driver, or pickup by a person in their private vehicle.
  • If you are taking a taxi, limo, rideshare, rental, or charter from the airport be sure to reserve one ahead of time, and make it clear that you will be arriving at the airport as an international traveller. Have the phone number of driver/company ready to confirm your pickup. 
  • If you have private transportation, include the driver's name and cell phone number in your plan.

3. Access to food (please note that most grocery stores and food-delivery services require a Canadian credit card)

  • You should create an online account with a grocery store and download a meal-delivery app before your arrival. Mention that you have done this in your plan.
  • If you do are unable to create an online account with a local grocery store you must provide details on how you will receive food. 

4. Access to essential services and medical care:

  • Include a list of phone numbers for essential services and medical care, including;
    • Emergencies | Dial 9-1-1
    • Health Link AB | Dial 8-1-1
    • Poison and Drug Information Service | 1-800-332-1414
    • Mental Health Helpline | 1-877-303-2642 
    • University of Lethbridge Counselling Services | counselling.services@uleth.ca 

If you will be receiving support throughout your quarantine period from friends, family, or property owners, please request that they write you a letter of support with their contact information, and how they plan to support you (renting you a unit, delivering food, transporting you to your accommodations, etc.) You can include these letters as part of your quarantine plan. 

Please see the following for the Federal and Alberta provincial requirements for self-quarantine:

Federal: https://www.canada.ca/en/public-health/services/publications/diseases-conditions/2019-novel-coronavirus-information-sheet.html

Alberta: https://www.alberta.ca/isolation.aspx

 

Accommodation Options

If you plan on applying to live on campus for your first year of studies then Housing Services may have a quarantine option for you. Please contact them for more information.

Students must stay in the self-quarantine units before moving into their assigned student-housing unit. Housing Services is working to provide a care package for self-quarantine students upon arrival on campus so there is some basic food available for the students. Please note that campus food services will not be available.  All self-quarantine units have a kitchen and limited kitchen supplies will be provided. Students will have to order food delivery to the individual units. Additionally, laundry services may be available through a third party for a fee.

For more information, please visit:

https://www.uleth.ca/housing/international-students

https://www.uleth.ca/sites/default/files/2020/08/self-isolation_resources_sheet.pdf

https://www.uleth.ca/housing/prevention-preparation

The Government of Canada recommends a suitable place of quarantine that has the necessities of life.  The University of Lethbridge has negotiated with local hotels that have proper self-quarantine protocols in place to accommodate guests that requires self-quarantine.  International students must have a reservation at a quarantine-site prior to arriving in Canada.  Please note the rates listed below are based on 14-night stay for self-quarantine, and are subject to change. Please contact the hotel for more information.  

Calgary Options

Best Western Plus | 403-289-0241

  • $75 plus taxes, based on single/double occupancy
  • Daily bagged breakfast
  • Linens/Amenities delivered every 3 days
  • No housekeeping service
  • Food services are available at the hotel and guest can order room service and food will be placed outside the door.  All room service orders will be charged to the room to avoid any contact.  

Homewood Suites | 403-452-9888

  • Beside the Calgary Airport
  • $80.00 plus taxes per night
  • Daily bagged breakfast
  • Full kitchen
  • No housekeeping service. Guests can request bedding, towels, and toiletries by calling the front desk. Hotel staff will place the requested items outside the door.
  • Guests can use grocery delivery services, such as Superstore or Save-on-Foods, to have groceries delivered to their rooms. Restaurant delivery is also permitted.
  • Airport Shuttle available
Lethbridge Options

Super 8 | 403-328-0700

  • $70/night plus taxes
  • Kitchenette units will be available for self-quarantine so students could prepare some meals.  The units all have outside direct entry so a delivery person can drop off food at the door to the unit. 
  • No housekeeping service. Guests can request additional supplies, such as bedding, towels, and toiletries by calling the front desk.  Hotel staff will place the requested items outside the door. 
  • Bagged garbage can be placed outside the door for daily pick up by hotel staff.
  • Guests can use grocery delivery services, such as Superstore or Save on Foods, to have groceries delivered to their rooms. Restaurant delivery is also permitted. 

Holiday Inn – Mayor Magrath | 403-380-5050

  • $99/night plus taxes.
  • There is an onsite Tony Roma’s restaurant that can offer contactless, delivery food service. 
  • The hotel is willing to look at obtaining food and toiletries for guests on their behalf by picking them up and delivering them to the room.  This would require items to be pre-ordered for pickup from retailers like Walmart or Superstore.  
  • Guests can use grocery delivery services, such as Superstore or Save on Foods. Restaurant delivery is also permitted.  Hotel staff will take the delivered items to the room.

Staying with family during your initial 14 day quarantine will likely be the most affordable option, if it is available to you. However, there are other factors to consider.

You cannot quarantine in a place where you will have contact with people who:

  • are 65 years or older,
  • have underlying medical conditions or
  • have a compromised immune system.

In addition, it is required that you: 

  • not have guests even if you're outside and stay 2 metres apart from them
  • only use private outdoor spaces if you have one at your place of quarantine
  • minimize contact with anyone who did not travel with you
  • monitor your health for symptoms of COVID-19
  • not share household items like dishes, drinking glasses, cups, eating utensils, towels and pillows
  • regularly clean and disinfect frequently touched surfaces such as doorknobs and counters

Your family must be aware of and willing to follow these restrictions upon agreeing to host you while you quarantine. 

More information on isolation requirements here.

Transportation to your Quarantine Accomodations

It is preferred that you have private (friend or family) transportation to your quarantine accommodation. If this is not possible, you can call a Calgary taxi company before your arrival to schedule a pickup.

Alternatively, if you are quarantining in a hotel, they may have shuttle options for you. Please contact your hotel for more information. 

 

If you arriving at the Lethbridge Airport, you can call a taxi before your arrival to schedule a pickup:

  • 94 Cabs | 403-942-5694
  • A Plus Taxi | 403-317-7777
  • Fifth Avenue Cabs | 403-381-1111

If you are arriving at the Calgary International Airport, but your final destination is Lethbridge, you have two options:

1. Transport to Lethbridge by:

  • a private vehicle, such as taxi, limousine, or rideshares;
  • a rental vehicle; 
  • the use of a chartered bus or van where there are no other occupants apart from your party and the driver;
    • Afro Express Shuttle may be able to offer you private transportation from the Calgary airport to your place of quarantine in Lethbridge for $250. Please contact them to make arrangements at 403-977-4128 or lnyarsuk@yahoo.com;
  • pickup by a friend or family member in their private vehicle. 

2. Quarantine in Calgary and travel to Lethbridge AFTER your 14-day self-isolation period has passed. After you have completed your quarantine you can travel to Lethbridge using one of these two bus services:

  • Red Arrow Motorcoach

As of June 11, Red Arrow resumed its Lethbridge ⇔ Calgary transportation. They pick up from the Calgary airport on Monday, Thursday, Friday, and Sunday at 5:15 p.m. MDT., and by reservation only.

To reserve a seat you will need to make an online account here. Please also note that the Red Arrow Customer Service Desk at Calgary International Airport is temporarily closed. The coach pick-up area is at Lane 11, which is located on the Arrivals Level outside of Door #2. Prices are subject to change, but current estimates are around $75/person.

  • Afro Express Shuttle Bus

This is a newer business offering pickup at the Calgary airport and drop off in Lethbridge at a few different locations. The cost is $50/person.

You can contact them to make arrangements: 403-977-4128 or lnyarsuk@yahoo.com

Note: Red Arrow and Afro Express Shuttle Bus are considered to be public transit because you would share the ride with other people, and therefore cannot be used to travel from Calgary to a quarantine site in Lethbridge. Use these options only after you have completed your 14-day self-isolation period. 

 

Access to Food

Superstore: realcanadiansuperstore.ca

London Road Market (Lethbridge Only): On Monday, Wednesday, and Friday individuals can call in between 9 a.m. and noon and place an order for groceries. There is a $10 delivery fee to anywhere in Lethbridge. Call 403-328-1751.

Save-on-Foods: saveonfoods.com

Walmart (Calgary only): walmart.ca/en

T & T Supermarket (Calgary Only): tntsupermarket.com

Self-Quarantine Monitoring

If at any point during your 14-day quarantine period you become seriously ill and require emergency medical attention, you must call 9-1-1. 

All international travellers are required to monitor their health for 14 days for:

  • Fever
  • Cough
  • Difficulty Breathing

If you experience any symptoms of COVID-19 (cough, shortness of breath, a fever equal to or greater than 38°C, or signs of fever such as shivering, flushed skin, or excessive sweating) you must contact the local public health authority and follow their instructions. For Alberta, call 8-1-1. 

The 14-day period starts again if, during the quarantine period, the traveller develops any signs and symptoms of COVID-19, including those noted above.

Self-quarantining international students will provide the International Centre with a phone number they can be reached at while in quarantine, and will dowload the Microsoft Teams app. As the students are not allowed to leave the room for the 14-day period, an International Centre staff member will provide wellness checks three time per week by calling the students at their place of quarantine between the hours of 9 a.m. – 10 p.m. Along with the wellness check by an International Centre staff member, Housing Services will also be contacting students staying on campus on a daily basis to make sure the students are well and ask if they require any additional support.

The University of Lethbridge recommends all students download the uLethbridge Safe app. The app is available on the App Store for iPhone and iPad and on Google Play for android devices.  Students are able to complete uLethbridge's daily COVID-19 health checks through this app.

 

Self-Quarantine Supports

International Student Advisors will be available during regular work hours by email: international.new@uleth.ca.  At this time, all advising is provided by via video chat on various platforms and by email.  Find details here.

Heath Centre is available for students by email: health.centre@uleth.ca or phone at 403-329-2484.  Please check the Health Centre for more information.

University of Lethbridge Counselling Services is also available by email: counselling.services@uleth.ca. Please check Counselling Services for more information. 

Drop-in Session

9 - 10 a.m. MST | January 27, February 24, March 31, April 28

If you are planning to begin your studies in an upcoming term, join this monthly drop-in session to have your questions answered by the International Student Advisors.

Need Help?

Virtual Appointments through Microsoft Teams

If you require support with your quarantine plan or have questions about coming to Canada, please book an appointment with an International Student Advisor or contact us by email.