User Accounts and Access Changes

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IT Services provides you with a way to setup your own account username and password to access various University services. The webpage will walk through the creation of a basic account for any student, faculty, staff or alumni.  This account includes services accessed through the Central Authentication Server (CAS), Active Directory (AD) and Lightweight Directory Access Protocol (LDAP) servers, such as email accounts, The Bridge, computer and network access, website access and other privileges that are further tailored to the individual's needs and role at the University.

Accounts and privileges for University enterprise applications are also managed by IT Services in order to restrict or allow access to sensitive data such as student, finance, human resources, advancement, etc. Examples include Banner and Bridge privileges, database access, or third-party application access.

IT Services can also suspend or terminate user accounts or privileges on demand (requires business approval).

How do I request this service?: 

Visit or click on the "Need a Username?" link on the login page of The Bridge to get started.

Employees must obtain approval from their supervisor in order to request further access or privileges in any enterprise system, such as Banner. Access to student, finance, human resources, and advancement data requires approval from the data custodians of each accessed area.

For access changes or suspension/termination requests, contact the IT Solutions Centre, and one of our Client Services Specialists will forward your request appropriately.

What is the cost for this service?: 

There is no cost for this service, as it is funded by the University.

When is this service available?: 

Monday - Friday, 7:30 AM to 5:00 PM for termination or suspension of user account access, and for Banner or other enterprise application access requests.

How do I get help with this service?: 

Please contact the ITS Solutions Centre for assistance with this service (403-329-2490,, or Room TH218, Turcotte Hall).

Who can use this service?: 
Service Provider: 
Solutions Centre, Systems
Service Category: 
Logins and Passwords