Telephone Services - Residents

« View all services

IT Services provides default phone services in every residence room which gives our residents the ability to dial in the local calling area. This service enables our residents to dial E911 and supports our emergency notification system.

An Enhanced service is also available which includes Voicemail, External Incoming Calls, and Long Distance Calling.

How do I request this service?: 

The basic service is included in all residence rooms for all residents.

For the Enhanced service, please contact the IT Services Solutions Centre to request this service.

What is the cost for this service?: 

The Basic Service in included

The Enhanced Services are $100.20 per semester. Click to order Enhanced Services.

When is this service available?: 

This service is avail 24 hours/day, 7 days/week, except when scheduled maintenance is being conducted.


This service can be requested Monday – Friday, 8:30 AM – 4:30 PM

How do I get help with this service?: 

Contact the IT Solution Centre for help with this service

  • Email:
  • Telephone: 403-329-2490
  • In Person: TH218 Turcotte Hall

Telephone Resources

Using your telephone

Find the corresponding model number below and follow the link for a quick reference brochure on using your Cisco I.P. telephone. This model number is located on the top right-hand corner of your phone.

Using Voicemail

If you are using a Cisco IP Phone your voice mail is handled by the Unified Voice Mail system. The following instructions will guide you through the set-up and usage of your Unified Voice Mail account.
Instructions for setting up your Unified Voice Mail Account
    1.    Dial 2020 from your desk phone, or press the Messages key.
    2.    You will be prompted for your password, the default password is 147369. If you are not prompted for your password contact the Solutions Centre as your phone is not yet setup for VoiceMail.
    3.    Go through the Auto-Enrollment. During the enrollment your will be asked to change your password; there are three rules for passwords:
    ◦    Must be at least 6 digits long.
    ◦    Cannot contain the phone number.
    ◦    Cannot be sequential (123456) or repeating (111111) digits.
    4.    Once you have completed Auto-Enrollment your Voice Mail is ready to go. Congratulations.

Instructions for using your Unified Voice Mail
To access IPtel voice mail from you desk phone dial: 2020 or press the Messages Key
To access IPtel voice mail from another phone on campus dial: 2020
To access IPtel voice mail from off campus dial: (403) 329-2020
Your Cisco Unity ID: Your 4-digit Extension
Default Password: 147369
Cisco PCA Website:

Cisco Unity System Administration and/or Technical Support Contact Information.
University Solutions Centre Phone: (403) 329-2490 Location: E610

Who can use this service?: 
Service Provider: 
Communications Technologies
Service Category: 
Internet and Telephone