Telephone Services

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IT Services offers many different telephone services. Included are:

  1. Local and long distance calling
  2. Inbound calling
  3. Voicemail
  4. Peripherals such as headsets, cameras, and cables
  5. ACD/IVR Services (Automated Call Distribution / Interactive Voice Response)
How do I request this service?: 

Contact the ITS Solutions Centre.

What is the cost for this service?: 

Varied, based on the service selected.

When is this service available?: 

This service is available Monday - Friday 8:30 AM - 4:30 PM.

How do I get help with this service?: 

Contact the ITS Solutions Centre.

  • Email:
  • Telephone: 403-329-2490
  • In person: TH218 Turcotte Hall

Telephone Resources

Using your telephone

Find the corresponding model number below and follow the link for a quick reference brochure on using your Cisco I.P. telephone. This model number is located on the top right-hand corner of your phone.

Using Voicemail

If you are using a Cisco IP Phone your voice mail is handled by the Unified Voice Mail system. The following instructions will guide you through the set-up and usage of your Unified Voice Mail account.

Instructions for setting up your Unified Voice Mail Account

  1. Dial 2020 from your desk phone, or press the Messages key.
  2. You will be prompted for your password, the default password is 147369. If you are not prompted for your password contact the Solutions Centre as your phone is not yet setup for voice mail.
  3. Go through the auto-enrolment. During the enrolment you will be asked to change your password; there are three rules for passwords:
    • Must be at least 6 digits long.
    • Cannot contain the phone number.
    • Cannot be sequential (123456) or repeating (111111) digits.
  4. Once you have completed auto-enrollment your voice mail is ready to go.

Instructions for using your Unified Voice Mail

To access IPtel voice mail from:

Your desk phone
Dial 2020 or press the Messages Key
Another phone on campus
Dial 2020
Off campus
Dial (403) 329-2020
Your Cisco Unity ID
Your 4-digit Extension
Default Password
Cisco PCA Website
Cisco Unity System Administration and/or Technical Support Contact Information.

University Solutions Centre Phone: 329-2490 Location: E610

Direct inward dialling is available to all University locals by using the prefixes:

  • "329-" with numbers in the 2000-2999 and 5100-5199 ranges
  • "382-" with numbers in the 6725-6799 and 7100-7199 ranges
  • "380-" with numbers in the 1800-1899, 7201-7232, and 7234-7245 ranges
  • "317-" with numbers in the 2801-2899, and 5125-5074 ranges

Urgent calls or messages may be relayed after hours by calling Security at 2603.

City Calls

Dial 9 before the seven digit number

Long Distance Calls

  1. No personal calls may be charged to any University number.
  2. University personnel are encouraged to dial direct rather than to make operator assisted calls due to the costs involved.
  3. To direct dial, dial 9, then 1, then the area code, followed by the number desired.

Telephone Equipment Problems And Changes

Telephone repair problems, request for new service or changes to existing services should be directed to the University Solutions Centre Phone: 403 329-2490 Location: E610, or go to and fill out an Incident or Service Request form as appropriate.

Telephone Billings

Each University account is billed on a monthly basis for telephone tolls incurred during the previous month. The University produces its own telephone bill through a Call Detail Recording System. Each University account will receive a monthly billing comprised of the University billing for all long distance calls made from each local, and a Telus billing for all operator assisted charges. Each University acount is responsible for its respective telephone calls and charges. Should there be a discrepancy in any billing, please contact the Solution Centre for clarification or adjustment.

Fax machine long distance transmissions are charged to the University based upon telephone equipment connection. Individual departments are responsible for these charges even if the receiving fax machine is out of paper, etc. Telus recommends that we NOT use auto redial for long distance fax calls, because it will retry numerous times, and each time your fax machine makes contact with the receiving fax machine, the individual department will be charged, whether the message is sent or not.

Who can use this service?: 
Service Provider: 
Service Category: 
Internet and Telephone