Forgotten Password

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If you are unable to access the online password change form or have forgotten your password, IT Services provides several self-service and full-service options to assist you.

How do I request this service?: 

Use the online password reset form. Passwords can also be reset manually by the IT Solutions Centre via phone (403-329-2490) or walk-in (TH218). For security reasons, manual password resets cannot be done via Email.

If you've forgotten your username, you can retrieve it here.

What is the cost for this service?: 

There is no cost for this service, as it is funded by the University.

When is this service available?: 

The online password reset form is available at any time.  Manual password resets can be complete during normal ITS Solutions Centre hours (7:30am - 5:00pm Mon-Fri).

How do I get help with this service?: 

Please contact the ITS Solutions Centre for assistance with this service (403-329-2490 or Room TH218, Turcotte Hall).

Who can use this service?: 
Service Provider: 
Solutions Centre
Service Category: 
Logins and Passwords