Email Restore

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If you are a faculty or staff member on the Exchange/Office 365 server and have accidentally or prematurely deleted an email within the past 2 weeks, you can restore it in Outlook (Office Outook 2010/2013/2016 or Outlook Web App) by using the "Recover Deleted Items" tool.  When using the Recover Deleted Items tool, emails are restored instantly.

If you are are a student or alum using Google Apps for Education and have deleted a message permanently by clicking "Delete Forever" in the Spam or Trash folders, it is not possible to recover the message.

How do I request this service?: 

Self-service for Exchange users:

Those using Outlook 2010/2013/2016 in Windows can access the tool using their Outlook client by following these steps:

  • In your Outlook profile, click the Folder tab.
  • Under Folder, in the Clean Up area, click the Recover Deleted Items button.
  • In the Recover Deleted Items window, select the message(s) you wish to recover and click the Recover Selected Items icon.

All other users (Mac and web-based access) can access the tool by following these steps:

  • Access Outlook Web App by going to
  • Enter your User Name and Password.
  • In the Mail view of your account, right click on the Deleted Items folder.  Select Recover Deleted Items in the popup.
  • Select the message(s) you wish to recover and click the Recover Selected Items button.

(Note: IT Services can also help you use this tool to restore the deleted email, if necessary.)

What is the cost for this service?: 

There is no cost for this service, as it is funded by the University.

When is this service available?: 

Microsoft Office 365 Users: 24/7 for self service on Office 365

For ITS-assisted email restorations, please contact the Solutions Centre.

How do I get help with this service?: 

Please contact the ITS Solutions Centre for assistance with this service (403-329-2490,, or Room TH218, Turcotte Hall). Monday - Friday, 8:30 AM to 4:30 PM.

Who can use this service?: 
Service Provider: 
Solutions Centre, Systems
Service Category: 
Email, Calendar, and Collaboration