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IT Services provides anti-virus software solutions for end-user work computers to protect the campus community from viruses, worms, trojans, and other malware. ITS also provides manual malware removal services for infected work machines on the campus network, which cannot be remedied by the end-user software alone.

How do I request this service?: 

Most work computers come with the end-user software installed. If you do not have the end-user software on your work computer, please contact the Solutions Centre. If your workstaion is infected by malware and was not removed by the end-user software provided, please contact the Solutions Centre for manual removal services.

What is the cost for this service?: 

There is no cost for this service, as it is funded by the University.

When is this service available?: 

24 hours/day, 7 days/week, except when scheduled maintenance is being conducted for the end-user software.

Monday - Friday, 8:30 AM to 4:30 PM for the manual removal.

How do I get help with this service?: 

Please contact the ITS Solutions Centre for assistance with this service (403-329-2490,, or Room TH218, Turcotte Hall).

Who can use this service?: 
Service Provider: 
Solutions Centre, Desktop Support
Service Category: 
Information Security