After migration to Office 365 - FAQs

Q: What happens when I get migrated to Office 365?

A: You will receive an IT Services Enhancement Notice that will inform you are being migrated to Office 365 two business days prior to the day your migration will be completed.  No action is required on your part at this time, though it is a good opportunity to familiarize yourself with some of the features of Office 365.  You will be moved as part of a group, typically a departmental or functional group, to minimize issues associated with shared calendars.  The migration consists of moving your email from our local servers to the Microsoft Office 365 email servers.  While the migration is happening you continue working as normal as the process is transparent to end users.  

When the migration is nearly complete you will receive a second notice letting you know it is almost done and it provides links to additional information.  When the migration is complete you will receive a message in Outlook (if you use Outlook or its equivalent on Mac), that a change has been made and Outlook needs to restart.  Once you restart, your migration is complete.  If you have a mobile device connected to your email it will need to be updated to connect to the Office 365 servers.

Q: What do I do after migration is complete?

A: If you do not have a phone or tablet accessing your U of L email, no further action should be required.  Your mailbox may re-synchronize in Outlook and this may take a little while to complete but you can start using Outlook right away after you restart.

If you do have a phone or tablet accessing your U of L email, you will need to update your device to connect to the new Office 365 email servers.  In many cases you can access the setting for your device and just update the server settings and your email will start working. 

               Old server setting:              

               New server setting:

If that does not work then you will need to delete and recreate your email account on your device.  Instructions on connecting to email on your device can be found on the Tips & Tricks section (iOS, Android) of the IT Services website. 

Q: What if I have access to shared calendars?

A: Your shared calendars should still work although they may take a little while after your migration is completed to synchronize.  In some cases, the shared calendars stop working or disappear, and you may need to re-add them to access them again. 

Q: I keep getting pop-ups that ask me to Allow or Deny a server re-direction. Why am I getting this and what should I do?

A: As stated in the first question above, the migration consists of moving your email from our local servers to the Microsoft Office 365 email servers. Outlook is asking permission to redirect to where it needs to access the data. If you share mail or calendars with others, you may get this message for each account that is shared with you. For example, if you have 3 calendars shared with you, you might see this pop up 4 times, one for your own information and 3 more for the other calendars. Always click on Allow. Once all the accounts are pointing to the Microsoft 365 email servers, you will no longer receive these pop-ups.

Q: I use a browser and  to access email. How do I do that once I am migrated?

A: You will need to go to a new URL to access email once you are migrated (see below). You might want to update your bookmarks to reflect the new address: will take you directly to your email.

If you do log into the old URL ( after you are migrated, you will see the prompt below. Either click on the link it provides, or use the link (as above). Both will take you to the same place.

NOTE: You will need to use your full email address when you sign in to the Office 365 web application: e.g.

Q:  What new services are available to me once I am migrated?

A: Once your migration is complete you will be using Office 365 for email which will increase your mailbox size to 50 GB.  You will also have access to the following new services:

  • Yammer – Enterprise Social Collaboration

               What is Yammer?

               Yammer Tips & Tricks

  • OneDrive for Business – 1 TB of Cloud Storage

               What is One Drive for Business?

  • Office Delve – Content Aggregator and Search Assistant

               What is Delve?

  • Office 365 Professional Plus – Full Office Suite

               What is Office 365 Professional Plus

Q: When I log into I see other Apps (applications) but I get an error message when I click on them.

Some apps, such as Sites, may be visible but not be enabled yet. Be sure to watch for roll-out announcements about these apps in UWeekly, the Notice Board, Yammer, and on the IT Services website. If you know that an application has been released to the University but you are still getting an error message when you try to access it, you can ask the question in Yammer, email or contact the Solutions Centre (see the following question).

NOTE: You may be able to access some apps about which we have yet to provide documentation (e.g. Sway, ONeNote, Staff Notebooks). We encourage you to play with them and go to Microsoft's site to search for and learn about the apps you're interested in.

Q: What if I have problems with my migration and need help?

A: Once migrations are complete we will be following up to ensure your services are working but, if you are having issues and require assistance, you can email or call the Solutions Centre at (403) 329-2490. 

There is a Yammer Group which may be able to help you if you have usage questions or low priority issues.  There are also Office 365 Tips & Tricks on the IT Services website that are being regularly added and updated. 

We have also captured some known issues related to Office 365 migration that we have captured here.