In residence, help and assistance for any concern, situation or emergency is available 24 hours a day, 7 days a week. When Housing Services is closed, a Residence Assistant on Duty (RAD) is available in each facility. RAD is in effect 4:30 p.m. – 9 a.m., Monday to Friday and 24 hours a day on Saturday and Sunday.
RAD numbers are displayed throughout residence. Residents are encouraged to note their facility’s RAD number by writing it down or saving it in their phone.
Throughout their shift, the RAD tours their facility on a routine basis, answers calls, and responds to any situations, concerns or emergencies that arise. Every RAD and is trained in Mental Health First Aid and Standard First Aid/CPR. They are prepared to effectively handle emergencies, assess situations, take action to alleviate or mitigate problems, and when necessary, engage additional supports and services.