Single Student Resident “Lock Out” Procedures
Single Student residents are responsible for carrying their keys at all times and locking their doors when they leave their unit.
Student ID will be requested for all lockouts and a lockout charge of $75.00 may apply.
Monday-Friday | 8:30 AM - 12:00 PM, 1:00 PM - 4:00 PM
Students are asked to go to the Housing Services Office (C420) for a lock-out form. This form will be used to verify your identity and room location based on student records.
A Housing Services employee will be contacted to meet you at your room at which time you will provide the Housing Services employee the signed form you received from the Housing Office.
Monday-Friday | 4:30 PM - 8:30 AM | Saturday & Sunday ALL-DAY
Students are asked to contact their facility Residence Assistant on Duty (RAD) via the posted phone number. The RAD will respond as soon as possible to provide you access to your room space.
The RAD will confirm student identification.
Monday-Friday | 12:00 PM - 1:00 PM & 4:00 PM - 4:30 PM
During the noon hour from 12 PM to 1 PM on weekdays and between 4:00 PM - 4:30 PM, residents may contact Security Services (403) 329-2345 for lockouts.
While every effort will be made to assist the students, Security Services may be unable to attend to you immediately. You may be asked to wait for the next available resource for assistance.
You may be asked to contact Housing Services (403) 329-2584 at 1:00 PM or the RAD for your facility at 4:30 PM.
If you feel your lock-out constitutes a health or safety concern or an emergency please contact Security Services at (403) 329-2345
Lockouts During Office Hours
I have Photo ID on me
- Call the Housing Services office: (403) 329 - 2584
- The office will contact a Housing Services employee to meet you at your unit, verify your identity, and access your unit.
*Please note Housing Services is closed from 12 PM - 1 PM daily*
I don't have Photo ID on me
- Visit the Housing Services office (C420) for a signed Resident Verification Form
- The office will contact a Housing Services employee to meet you at your unit, verify your identity and access your unit.
Lock Outs Outside of Office Hours
- Call your Residence Assistant on Duty (RAD) the number is in your building
- RAD will confirm your identity and grant access
*A lock-out charge of $75.00 may apply.
Lockouts During Office Hours
I have Photo ID on me
- Call the Housing Services office: (403) 329 - 2584
- The office will contact a Housing Services employee to meet you at your unit, verify your identity, and access your unit.
*Please note Housing Services is closed from 12 PM - 1 PM daily*
I don't have Photo ID on me
- Visit the Housing Services office (C420) for a signed Resident Verification Form
- The office will contact a Housing Services employee to meet you at your unit, verify your identity and access your unit.
Lock Outs Outside of Office Hours
- Call After Hours Summer Staff at 403-915-5752
- After Hours Summer Staff will confirm your identity and grant access
*A lock-out charge of $75.00 may apply.
See Housing Policies