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Job performance as a mediator of personality interactions and emotional exhaustion

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dc.contributor.advisor Perlow, Richard
dc.contributor.author Hou, Di
dc.contributor.author University of Lethbridge. Faculty of Management
dc.date.accessioned 2009-07-22T15:08:04Z
dc.date.available 2009-07-22T15:08:04Z
dc.date.issued 2007
dc.identifier.uri http://hdl.handle.net/10133/749
dc.description vi, 51 leaves ; 29 cm. -- en
dc.description.abstract This study examined how personality characteristics affect job performance, and the mediating effects of job performance in the personality interaction-emotional exhaustion relation. Specifically, I hypothesized that neuroticism and conscientiousness would have an interactive effect on emotional exhaustion and that job performance would mediate that relation. Customer service employees employed in a Chinese call center participated and completed a questionnaire assessing personality and emotional exhaustion. As expected, analyses revealed that conscientiousness predicted job performance. Findings also showed that customer service employees higher in conscientiousness or lower in neuroticism experienced a lower level of emotional exhaustion than those lower in conscientiousness or higher in neuroticism. Data supported the hypotheses that conscientiousness and neuroticism had an interactive effect on job performance. People higher in conscientiousness but lower in neuroticism achieved better job performance than those higher in both conscientiousness and neuroticism. Data did not support my hypotheses specifying that job performance mediated the conscientiousness-neuroticism interaction with emotional exhaustion. en
dc.language.iso en_US en
dc.publisher Lethbridge, Alta. : University of Lethbridge, Faculty of Management, 2007 en
dc.relation.ispartofseries Project (University of Lethbridge. Faculty of Management) en
dc.subject Performance standards en
dc.subject Personality and occupation en
dc.subject Employee motivation en
dc.subject Personnel management -- Psychological aspects en
dc.subject Psychology, Industrial en
dc.subject Mental fatigue en
dc.title Job performance as a mediator of personality interactions and emotional exhaustion en
dc.type Thesis en
dc.publisher.faculty Management en

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