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The impact of telecommunication technology on the nature of managerial work

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dc.contributor.advisor Williams, Bernard
dc.contributor.author Patrick, George
dc.contributor.author University of Lethbridge. Faculty of Management
dc.date.accessioned 2008-02-28T20:43:37Z
dc.date.available 2008-02-28T20:43:37Z
dc.date.issued 2001
dc.identifier.uri http://hdl.handle.net/10133/588
dc.description xi, 108 leaves ; 29 cm. en
dc.description.abstract The purpose of this study was to develop an understanding of whether telecommunications technology (cell phones and pagers) serve to facilitate the performance of the three managerial roles identified by Mintzberg (1973). It was further the intent of this study to explore the ways cell phones and pagers create interruptions and false urgencies that could impede the performance of the managerial roles. The study also investigated the ways managers use boundary controls to manage their interruptions and false urgencies. The effective performance of the three managerial roles was determined by the relevant information exchanged by respondents using cell phones, which had direct correlation to the managerial roles. The issue of whether cell phones and pagers create false urgencies and interruptions was related to the non-expected calls received and the importance and urgency of calls received. It was anticipated that managers who used extensive boundary controls would tend to receive fewer calls and thus manage their interruptions more effectively. The research design involved a cross section analysis of data, which created a pattern of relationship between the issue of false urgency, interruptions and boundary controls. It was found that cell phones had indeed assisted managers to perform their managerial roles. It was also found that the issue of false urgency and interruptions was contingent upon the expectancy of calls received, importance and urgency of calls received and the effective management of the boundary controls. en
dc.language.iso en_US en
dc.publisher Lethbridge, Alta. : University of Lethbridge, Faculty of Management, 2001 en
dc.relation.ispartofseries Project (University of Lethbridge. Faculty of Management) en
dc.subject Cellular telephones en
dc.subject Beepers (Pagers) en
dc.subject Management -- Communication systems en
dc.title The impact of telecommunication technology on the nature of managerial work en
dc.type Technical Report en
dc.publisher.faculty Management en

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