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A multi-criteria decision support system for selecting cell phone services

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dc.contributor.advisor Zahir, Sajjad
dc.contributor.author Yang, Andre
dc.contributor.author University of Lethbridge. Faculty of Management
dc.date.accessioned 2008-02-27T21:29:33Z
dc.date.available 2008-02-27T21:29:33Z
dc.date.issued 2006
dc.identifier.uri http://hdl.handle.net/10133/574
dc.description ix, 64 leaves : ill. ; 29 cm. en
dc.description.abstract An increasing number of companies now provide cell phones for their employees. However, these organizations find selecting cell phone services to be complex with literally hundreds of rate plans, coverage areas and other factors to consider. A cell phone service vendor selection decision support system is designed and developed to determine the most cost-effective vendor and plans. Current business plans including pooling plans, designed for business users in the local market are incorporated into this system. A Search Decision Rule (SDR)-based algorithm, written in VB.NET, determines the most cost-effective vendor and plans. Critical non-cost factors which affect the selection process are determined from a survey conducted in the local community. Finally, an Analytic Hierarchy Process (AHP)-based decision model is adopted to facilitate this decision-making process. en
dc.language.iso en_US en
dc.publisher Lethbridge, Alta. : University of Lethbridge, Faculty of Management, 2006 en
dc.relation.ispartofseries Project (University of Lethbridge. Faculty of Management) en
dc.subject Cellular telephone services industry -- Canada en
dc.subject Cellular telephone services industry -- Canada -- Decision making en
dc.subject Decision support systems en
dc.title A multi-criteria decision support system for selecting cell phone services en
dc.type Technical Report en
dc.publisher.faculty Management en

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