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Browsing Faculty Research and Publications by Author "Croil, Spencer"

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Browsing Faculty Research and Publications by Author "Croil, Spencer"

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  • Croil, Spencer; MacLachlan, Ian (Western Division, Canadian Association of GeographersArts and ScienceGeographyUniversity of Lethbridge, 2006)
    In-bound and out-bound call centres have developed due to the spread of information and communication technologies and growing demand for information and technical support on a round-the-clock basis. Intense cost competition ...

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