Information Centre


  • To respond to needs as identified by focus groups and individual unit presentations.
  • To provide Recruitment with an identifiable location where new recruits and families can easily be greeted and served as soon as they arrive on campus.
  • To provide a destination for those visitors to the University with an identifiable location to meet or to gain information concerning their visit to the University.
  • To increase the ability of the University to recruit and retain learners.
  • To increase the sense of community and cross unit communications for learners, staff and faculty, and visitors to the University.
  • To transform the current fragmented information services into a more cohesive unit providing comprehensive information to the learners, faculty and staff, and guests to the University.
  • To enhance the student-centered service commitment the University of Lethbridge provides for learners.

Outcomes of Success:

  • Increased sense of community.
  • One central point of distribution of information services in physical spaces and Internet.
  • Increased satisfaction by learners, faculty and staff, and guests to the University.
  • Increased ability to support institutional initiatives in the recruitment and retention of learners.
  • Increased staff productivity through improved distribution of information; e.g., way-finding, published resources, programming and events.

Team Leader       Heather Mirau


  • Stakeholders interviewed and meetings held in March, 2012
  • Project proposal submitted to Project Sponsors May 2, 2012.
  • Pilot project approved for August, 2012.
  • Implementation approved under Recruitment & Retention Integrated Planning.
  • Switchboard transferred to Campus Information Services July, 2013.
  • Operationalized under the Library for one year period beginning November, 2013.
  • Pilot extended to March 31, 2015.


Please Note: Monthly reports and other documents relevant to this project may be available to the University of Lethbridge community.  Please login by clicking the Log In Button below in order to view these documents.

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