1. U of L Campus Master Plan
  2. Planning Process
  3. Planning Phases
  4. Phase 3
  5. Master Plan Directions Report (ECS)
  6. Summary of Findings
  7. Student Services

Student Services

Student Services

Student services are spread out on campus and some staff persons are not sufficiently informed and therefore unable to direct students to specific service areas. A centrally located one-stop-shop appears to be a preferred delivery model. Estimates from ROSS are that 45 employees ‘touch’ 8,000 students, four times per term. This is considered low and as the University moves away from process-centric to student-centric systems, the amount of interaction is expected to increase.