The Staff of the University Library wish to thank all those who took the time to participate in the LibQUAL+(TM) survey on Library Service Quality, those who have volunteered to participate in the focus group followup to this survey entitled "We're Listening ... Talk to us!", and those who facilitated the process of all parts of this study.
The final report (see below) was submitted to Library Administration on 2005 November 22 and a summary presentation of the findings and recommendations was made to Deans Council on 2005 November 23. Twelve recommendations are proposed as a framework for focusing Library efforts and resources (see the Executive Summary). Library Administration will now consider these recommendations and develop an action plan in response. It is anticipated that an outline of this response will be posted to this website once it is formulated.
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