Comments and Replies

Comment:

Just wanted to say that the stress free zone is seriously a life saver!! I donâ?Tt know if it would be possible or not but I think that maybe putting a microwave somewhere in the library or even just in the stress free zone during its hours would be great! It sucks when you are cramming for exams at the library all day, have no money to buy food and no microwave to heat up leftovers. Just an idea! But seriously I donâ?Tt know what I would do without the stress free zone I love it! Everything disappears pretty quickly so I try to get there early =) Thank you SOOO much. Seriously makes exam week less stressful!

Reply:

Hello,

First I want to thank you for your positive comments about the Stress-Free Zone in the library. It is great to know that we are providing some relief for the students.  I will pass your comment about the microwave along to the committee that oversees the planning for the Stress-Free Zone.

Again, thank your for taking time to send us a comment and good luck with your exams.


Wednesday, April 24, 2013

Comment:

Hi, I have a suggestion that I believe should be highly considered by the university. The suggestion I have for the university library is to allocate a specific section/number of computers to be loaded with a program that automatically blocks distracting sites, such as social media sites (Facebook, Twitter, LinkedIn, Google+), online shopping site (Ebay, Amazon), and any other sites students can get distracted by (YouTube Etc....). Today's generation of students have a more difficult time at staying on task than any other generation. A quick walk through the library reveals just how many students get distracted while studying. I believe a program where select computer cubicles would have a sign saying it is a distraction free computer, that's blocking distracting website would be highly used. As a student, I know I would use this cubicle/computer station over others. It must be at least once week where I hear a fellow student complain about getting distracted online while studying with/near a computer. I am one of the many distracted students, thus my reasoning for writing. I hope this suggestion is highly considered and can be implemented in the future.

Reply:

Hello,
Thank you for your suggestion regarding distraction free computers. We do value input from our users and give it due consideration.
The library has always strived to promote equitable access to our materials and equipment. As such, the computers all have the same software loaded and have the same access to the internet. The only exceptions are the new multi-media computers that have some extra software and capabilities that are required for that program of studies.
At this point in time, I do not see the library changing the internet access or software on the public workstations.
We will keep your suggestion on file for future reference.
Thank you again for your suggestion and please contact us again with any further ideas.
Wendy Romanchuk,
Public Services, University of Lethbridge Library

Thursday, January 17, 2013

Comment:

I am very impressed with your Library, and how well it works. This Computer-access system is very efficient, and easy to follow. Therefore, Congratulations to your on-the-floor Staff, and to your Programmers and your IT Staff. Well Done.

Reply:

We love the accolades! Thanks for taking the time to express your appreciation. If you have any suggestions for improvement in our services, please let us know.


Wednesday, December 23, 2009

Comment:

The stress- free zone is an awesome idea! I often find myself needing a break from studying but I don't want to aimlessly walk around the library or the school. This provides a nice place to go and regain my sanity!!

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Keep it going... nice to have during finals

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LOVE THE STRESS FREE ROOM! Seriously. Who ever came up with this idea should win a prize. It helped with the stress of studying...right when I got to the point of wanting to throw things, I would go up to this great little room, get some coffee, eat a snack, watch a little bit of a movie...and feel great about my life again. THANK YOU, THANK YOU, THANK YOU!!

Reply:

We're so glad that students are enjoying and appreciating the Stress-free Zone in the Library! One of our librarians, Nicole Eva, came up with the idea and worked hard to make it happen. Hopefully we can make this an ongoing event during exams.

Joanne Overn
Public Relations & Promotions

Monday, December 21, 2009

Comment:

I am e-mailing about the library DVDs and the protection devices embedded in them. I have rented many films from the library over the past few months and they have all started to skip part way through to the point that the movie freezes and is unwatchable. I have tried using several DVD players, and this happens no matter what DVD player I watch it in. Is there any way to avoid this? If not, perhaps the library could re-evaluate using this method of protection in the DVDs. Would it be possible to have the DVD cases on the shelves for students to look at, but keep the actual DVDs in cases or binders behind the service desk? This way the DVDs would be protected without the need to use the protection devices that are physically embedded within the disc and cause the skipping.  The DVD that I remember the greatest problems with was Capote, and closer to the end of the film.  Other than this problem, the DVD collection at the U of L library has been a great resource.

Thank you for taking the time to read this, and I hope that a solution can be found to this problem.

Reply:

Thanks for your feedback.  I have confirmed that Capote is beginning to skip, particularly one scene toward the end. Unfortunately this does tend to happen when you get high use of DVDs in a library environment! While you’re not alone in your frustration with skipping/unplayable disks, it is not a universal problem either (e.g. many of our disks have the same security devices and do not skip). Previously at the U of L, we had used security devices embedded in the DVD cover instead of on the disks and still had the same occasional playback issues. We switched to the same “on-the-disk” system used by the public library & have seen little change (positive or negative) in playback quality.

Please feel free to attach a note to any unplayable discs you encounter in the future so we can take a look & possibly replace these high-use DVDs with newer copies, or at least attach a note to warn future borrowers of the playback errors. You had already mentioned trying multiple DVD players: there’s also the option of signing out one of our laptops to try playing the disc on, or watching it in one of our media carrels on the 11th floor.

I’m sorry I don’t have a definite solution for you; thanks for your suggestions and for bringing this issue to our attention!

Lorelei Harris
Public Services, University of Lethbridge Library

Monday, November 02, 2009

Comment:

E-book readers such as the Amazon Kindle and the Sony e-Reader would be very useful here - the library's e-book collection is substantial but I find that using it is bothersome because I can't read off of the computer screen for long or my eyes get tired.

Reply:

Thanks for your suggestion.  We're always pleased to receive ideas for improving our services and resources. I've forwarded your suggestion to Leona Jacobs, our Systems Librarian, who will take it into consideration.

Joanne Overn
Public Relations & Promotions


Thursday, March 26, 2009