Assistance in:

• Updating or acquiring library cards
• Checking out and returning library materials
• Checking out and returning Reserve materials
• Booking, checking out and returning audio-visual equipment and software
• Requesting, picking up and returning Interlibrary Loan materials
• Placing holds on signed out library materials
• Paying overdue fines
• Accessing library catalogue materials having locations of UofL Ask At A Service Desk or UofL Remote Storage, or having status messages of FOR REPAIR, IN PROCESS, or ON DISPLAY.
• Buying audio-visual equipment supplies (e.g., CD-ROM recordables, videotapes)

Assistance in:

• Conducting research - finding, locating, evaluating and using information resources for assignments, research papers and other information needs
• Connecting to and using information search tools (e.g., online catalogues, indexes, databases)
• Accessing library catalogue materials having locations of UofL Ask At A Service Desk or UofL Remote Storage, or having status messages of FOR REPAIR, IN PROCESS, or ON DISPLAY.

Assistance in:

• Finding and using K-12 teaching materials for lesson and unit plans
• Finding and using Alberta curriculum materials
• Searching for practical education information
• Finding and using children's literature
• Searching education databases
• Accessing library catalogue materials having locations of UofL Ask At A Service Desk or UofL Remote Storage, or having status messages of FOR REPAIR, IN PROCESS, or ON DISPLAY.

Questions about:

• Official non-current UofL records of historical value, that are made, received and accumulated by officials, governing bodies, and academic councils in University affairs and transaction
• Accessing items in Special Collections

Questions about:

• Official records produced by UofL administrative, financial and academic departments