Frequently Asked Questions - Placing Holds/Requests

1. How do I get a book that is loaned out to someone else?
University students, staff and faculty may place a hold by:
  • Clicking on the "Request" button at the top of the page in the Library Catalogue and filling in the necessary information, or
  • Asking the staff at the General Services Desk on Level 10 to place a hold on the requested item.
When the book is returned, you will be notified via email.

2. The book I want is "On Order". How can I get it when it comes in?
You may request this book by either:
  • Clicking on the "Request" button at the top of the page in the Library Catalogue and filling out the information, or
  • Asking at any of the three service desks in the Library for a "Retrieval Request" form. Fill it out and hand it in at the General Services Desk on Level 10. Staff will place a hold on the requested item and you will be notified via email when the item is available.
Note: This service is offered only to University of Lethbridge registered students, staff and faculty.

3. The book I want is "In Process". What does this mean and how can I get it?
Any item that is labeled "In Process" has arrived in the Library but has not yet been catalogued and placed on the shelves. You may request this book by either:
  • Clicking on the Request button at the top of the page in the Library Catalogue and filling out the information, or
  • Asking at any of the three service desks in the Library for a "Retrieval Request" form. Fill it out and hand it in at the General Services Desk on Level 10. Staff will place a hold on the requested item and you will be notified via email when the item is available.

Note: This service is offered only to University of Lethbridge registered students, staff and faculty.

4. How do I cancel a hold that I've put on an item?
Ask the General Services Desk staff to cancel your hold.

5. What if a book is missing from the shelves but is supposed to be in the Library?
  • Check the shelves for a couple of days
  • Report the missing item to the General Services Desk on Level 10
  • Staff will begin looking for the item and you will be notified via email once it is located
  • If the item is not located within 48 hours, you may submit an Interlibrary Loan request
6. I have to return this book and someone else has already put a hold on it. How can I get it back?
Return it to us and ask us to place a hold on it for you. Then you will be able to get it again within three weeks.

 

7. Can I book audiovisual equipment and software?
Yes, you can--for information on the process, check out the Media webpage

8. How can I get a journal that is "At bindery"?
Fill out an Interlibrary Loan request form and we will attempt to get a copy of the article from another Library as soon as possible.



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 Content Revised: July 24, 2018