Frequently Asked Questions

Booking
Borrowing
Code of Conduct (Noise, Food, Drink, Cell Phones...)
Computers
Did You Know?
Do You Have...? Where Is...?
Eating/Drinking in the Library
General
Getting Journal & Newspaper Articles
Interlibrary Loans (Borrowing from other libraries)
Laptops
Library Cards
Lost & Found
Media
Microfiche/Microfilm
Opening Hours
Overdues & Fines
Photocopying in the Library
Placing Holds/Requests/Bookings
Printing in the Library
Renewing
Reserves
Students with Disabilities
Study Areas in Library


Booking

  1. Can I book a group work room?
  2. How do I book a group work room?
  3. How long can I book a group work room for?
  4. What kind of equipment can I book?
  5. How do I book equipment?
  6. Can I book DVDs and VHS recordings?
  7. How do I book DVDs and VHS recordings?

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Borrowing

  1. How many books can I sign out at one time?
  2. I'm not a student, staff or faculty at the U of L. How can I borrow materials from the Library?
  3. Can I view a list of the titles I have on loan?
  4. Can I sign out journals?
  5. Can I sign out government documents?
  6. When can I pick up audiovisual equipment?
  7. Do you have a record of the titles I have borrowed from the Library in the past?
  8. Do you have a laptop computer I can borrow? 

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Code of Conduct (Noise, Food, Drink, Cell Phones...)

  1. Can I eat or drink in the Library?
  2. Can I use my cell phone in the Library?
  3. I'm trying to find a quiet study area in the Library. Are some areas quieter than others?
  4. Can I leave my personal belongings at a computer station or on a table in the Library while I leave for a short time?
  5. Am I allowed to listen to music on headphones while I'm in the Library?
  6. Where's the best place for a group to work together on a project?

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Computers

  1. Which computers can I print from?
  2. Can I access my email from the Library computers?
  3. I'm having problems connecting to the Library's electronic resources from home? HELP!
  4. Can I hook up my laptop in the Library?
  5. Do I have to bring my own cables to connect my laptop?
  6. Where are the computers in the Library?
  7. How do I logoff?
  8. Are there computers available for use in the group work rooms?
  9. Where is the best area in the Library to find an unoccupied computer?

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Did You Know?


 

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Do You Have...? Where Is...?

  1. Where are the photocopiers?
  2. Does the Library have a stapler, hole punch, tape, etc. that I can use?
  3. Where are the printers in the Library?
  4. Where are the videos/DVDs/CDs?
  5. I looked in the Library Catalogue and found that you have this journal. How can I find it?
  6. Do you have whiteboard markers that I can use in the Work Rooms?
  7. Where are the encyclopedias/dictionaries?
  8. Where can I listen to a CD/cassette?
  9. Where can I watch a video?
  10. Do you have a scanning station?
  11. Do you have CDROM burners?
  12. Where do I get a digital camera/camcorder/VCR/TV, etc.?
  13. Do you have old exams in the Library?

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Eating/Drinking in the Library

  1. Can I eat or drink in the Library?

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General

  1. How do I apply for work as a student in the Library?
  2. I'm teaching a class in L950. Who do I talk to about opening the room before each class?
  3. We need to book a room for a meeting. Can we book any of the classrooms in the Library?
  4. I have books that I'd like to donate to the Library. How do I go about doing this?
  5. I've just completed my Master's Thesis and I want to give a copy to the Library. How do I go about doing this?

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Getting Journal & Newspaper Articles

  1. Which index or database should I use to find an article?
  2. Does the Library have all the journals listed in the databases?
  3. How can I find out if the Library has a journal?
  4. What happens if the Library doesn't have the journal I want?
  5. Can I access the Library's databases from home?
  6. How can I tell which databases have the fulltext of the articles?
  7. I'm not a U of L student, staff or faculty member. Can I access your databases?
  8. I have an abbreviated journal title and need the full title. How can I find the complete title?
  9. I've never accessed journal articles before. Where do I start?

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Interlibrary Loans (Borrowing from other libraries)

  1. How do I request an Interlibrary Loan?
  2. How long will it take to get the item through Interlibrary Loan?
  3. If an item from our Library is checked out, can I request it through Interlibrary Loan?
  4. How much does it cost to get an item through Interlibrary Loan?
  5. Where do I return the material I received on Interlibrary Loan?
  6. Where can I get general information about requesting material on Interlibrary Loan?

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Laptops

  1. Can I plug in my laptop in the Library?
  2. Does the Library have wireless access for my laptop?
  3. Can I hook up my laptop in the Group Work Rooms?
  4. Do I have to bring my own cables to connect my laptop?
  5. Can I book a laptop?

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Library Cards

  1. Do I need a special Library Card to sign out Library materials?
  2. Can I use my driver's license to sign out Library materials?
  3. Can I use a friend's card to borrow books?
  4. I graduated from the U of L. What privileges do I have for borrowing materials?
  5. I want that card that allows me to borrow books from the Public Library free of charge. How does that work?
  6. I lost my Campus ID card and I need to borrow these books. What can I do?

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Lost & Found

  1. Where do people turn in lost items?

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Media

  1. How long can we take equipment out for?
  2. How do I book equipment?
  3. How do I borrow equipment?
  4. How long will you hold booked equipment?
  5. Can I legally show a film/DVD from the Library to my class or another group on campus?
  6. Can I legally show a film/DVD from sources outside the Library to my class or another group on campus?
  7. Where can I access firewire on campus?
  8. Where can I digitize VHS material?

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Microfiche/Microfilm

  1. How do I find microfiche/microfilm in the collection?
  2. Where are the microfiche/microfilm readers?
  3. How much does it cost to print a page from microfiche/microfilm?
  4. How do I copy from microfiche/microfilm?
  5. I've never used microfilm/microfiche before. Where can I get help?

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Opening Hours

  1. When is the Library open?
  2. When can I get help with my research?
  3. When is there someone available to help me in the Curriculum Laboratory?

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Overdues & Fines

  1. What are the fines for my overdue Library materials?
  2. I'm sure I returned the book on time, but I was fined anyway. What can I do?
  3. Will I be allowed to sign out more items if I have unpaid fines?
  4. How can I find out how much I owe for fines?
  5. Will I receive any advance reminders when it is time to return my Library materials?
  6. How can I pay my fines if I'm not able to come into the Library?

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Photocopying in the Library

  1. Where are the photocopiers in the Library?
  2. How do I pay for photocopies?
  3. How much does it cost to photocopy?
  4. Where can I get change for the photocopiers?
  5. Do any of the copiers use coins?
  6. Where can I put money on my card?
  7. Can I make transparencies in the Library?

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Placing Holds/Requests

  1. How do I get a book that is loaned out to someone else?
  2. The book I want is "On Order". How can I get it when it comes in?
  3. The book I want is "In Process". What does this mean and how can I get it?
  4. How do I cancel a hold that I've put on an item?
  5. What if a book is missing from the shelves but is supposed to be in the Library?
  6. I have to return this book and someone else has already put a hold on it. How can I get it back?
  7. Can I book audiovisual equipment and software? 
  8. How can I get a journal that is "At bindery"?  

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Printing in the Library

  1. Which computers can I print from?
  2. Where do I pick up my printouts?
  3. Where do I add money to my print account?
  4. Does the Library have a color printer?
  5. Can I duplex (double-sided) print in the Library?
  6. How much does it cost to print?

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Renewing

  1. How do I renew my items?
  2. Can I renew media equipment?
  3. How many times can I renew my items?
  4. I've already renewed this book once. How can I get it again?
  5. I have to return this book and someone else has already put a hold on it. How can I get it again?
  6. Do I have to bring my items in to renew them?
  7. Do I need my Campus ID card to renew items?
  8. Why do I have to return a Library item before it's due?

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Reserves

  1. How do I get materials that my professor put on reserve?
  2. I'm a faculty member and need to place some course materials on reserve. How do I go about doing this?
  3. How many reserves can I sign out at one time?
  4. How long can I have a reserve item out?
  5. Can I put a hold on reserve items?
  6. Can I renew reserve items?
  7. Can I take reserves out of the Library?

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Special Needs Services

  1. I'm a student with special needs. Can the Library provide me with any support?

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Study Areas in the Library

  1. Are there quiet study areas in the Library?
  2. Where can my group go to work on a project?
  3. Do I need to book a Group Work Room?
  4. Can one person use a Group Work Room as his/her personal study space?
  5. Are the Work Rooms wired for computers?
  6. Are the Work rooms equipped with data projectors and computers?


     Maintained by
     Content Revised: September 16, 2014


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