Desktop Software

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IT Services will assist with:

  • Installing University-supported standard software on work computers for which a license has already been obtained.
  • Acquiring new software licenses and/or provisioning existing licenses. 
  • Providing general information and consultation about available software and associated licenses. 
  • Updating and maintaining software installed on work computers to ensure it is working as expected within the campus environment.

All desktop and laptop computers arrive at the University pre-installed with the most current operating systems available to the public.

Upon arrival, the machines are sent to Desktop Support where ITS technicians then install the University's campus-licensed software, along with any additional software purchased by an individual or department.

The U of L also has campus-wide licenses for some software that can be installed upon request. These licenses are limited in number because not all employees require them to perform their jobs.

PC/Windows

 The following software is installed automatically on new Windows machines:

  • Microsoft Office 2013 Professional Plus (x86)
  • Mozilla Firefox
  • Adobe Reader
  • Adobe Flash Player
  • Adobe Shockwave Player
  • Oracle Java JRE (if Windows x64 is chosen, then you get x86 and x64 versions of the JRE)
  • Apple QuickTime
  • FileZilla FTP Client

Optional software installations (through campus licenses):

  • Adobe Acrobat XI Pro
  • Cisco AnyConnect VPN
  • Cisco Jabber (instant messaging tool)
  • EndNote X7
  • Maple 18 (x86 or x64)
  • SPSS 22 (x86 or x64)

Mac

The following software is installed automatically on new Macs:

  • MS Office 2011
  • Adobe Acrobat XI
  • Firefox (current version)
  • Chrome (current version)
  • EndNote 7

Optional software installations (through campus licenses):

  • Adobe CC Master Collection (replaces Adobe Acrobat)
  • SPSS 22
  • Maple 18
  • NVivo 10
  • Cisco AnyConnect VPN Client

Available upon license purchase through Materials Management:

  • FileMaker Pro
  • Other software as requested/purchased
How do I request this service?: 

Unless the machine is new, most software can be installed remotely, over the phone. Please call the Solutions Centre (403-329-2490) when you are at the computer on which you need software installed. If you require the software on a laptop, you can also drop the laptop off at the  Solutions Centre (E610).

What is the cost for this service?: 

There is no cost for this service as it is funded by the University.

When is this service available?: 

 Monday - Friday, 8:30 AM to 4:30 PM

How do I get help with this service?: 

Please contact the ITS Solutions Centre at (403) 329-2490, help@uleth.ca, or Room E610, University Hall.

Who can use this service?: 
Faculty
Staff
Service Provider: 
Solutions Centre, Desktop Support
Service Category: 
Business Applications
Computers and Software