Google Apps - FAQs

Have a question about using Google Apps? Find the answer here!

 

General

Accessing Google Apps

How do I sign in to Google Apps?

  1. Go to webmail.uleth.ca in any web browser.
  2. Click "Student Login" to access your student account, or "Alumni Login" to access your alumni account. You will then be redirected to the University of Lethbridge Login page.
  3. When logging in, use your U of L username and password. (Do not include "@uleth.ca" in your username.)

Can I open my email or calendar in new tab (not a new window)?

If you use the Chrome browser, links will open in new tabs by default. If you're using another browser, you can change the browser settings to open new tabs instead of new windows.

Privacy

Does Google own the data that is stored in Google Apps or passes through Google servers?

No. Data stored in student email accounts is the property of the University of Lethbridge and/or the student. The agreement that the University has entered into with Google has no impact on the intellectual property rights or ownership of student data. For further information, see the Google Apps for Education Privacy page (under Your data is yours).

What personal information is shared with Google?

A limited amount of student/alumni information is shared with Google in order to create a Google Apps account. The personal information provided is first name, last name, email address, and an encrypted form of your password in order to facilitate logins and email delivery. Your password is processed through a cryptographic hash function before sending to ensure that Google will never have access to your password itself, and can only utilize this to validate that the password you have provided is valid.

Will Google scan my content or log my activity?

Content is only scanned as needed for spam and malware detection practices. Google used to use the same content scanning system for advertising that is uses for consumer-grade Gmail accounts, even though ads were never displayed to students in Google Apps. However, this practice was changed before the University launched Google Apps so that Google no longer performs any ad scanning with any data within Google Apps for Education. Further details are available on the Google Enterprise Blog and the Google Apps for Education Privacy page (under Ads-free).

Google will only log activity as required for normal service practices and for the purposes of statistics gathering and service troubleshooting (e.g. date and delivery status of email sent and received). Google employees may be granted temporary access to your email for troubleshooting purposes or to ensure the integrity of the services provided as explained in the Terms of Service but only with the approval of University of Lethbridge ITS administrators. 

Can Google share my personal information with any third parties?

No. Our agreement states that Google is not allowed to share student or alumni personal information, except when directly by you or as required by law. For further information, see the Google Apps for Education Privacy page (under Your data is yours).

Where is my U of L Google Apps account data stored?

Student/alumni account data is stored at one of Google's global facilities; access to these facilities is governed by the laws of the jurisdiction in which the data is stored, including the U.S. Patriot Act. Account data may be stored in multiple locations to protect information against system failures and IT security risks. For further information about how your personal data is treated, see Google Inc.'s Privacy Policy.

How can the University ensure the security of confidential email communication when the U.S. government can leverage the Patriot Act to make requests of Google?

Lawful access and warrant-less searches are issues we can face in Canada, not just in the U.S.  Both countries have statutes in place authorizing warrantless searches domestically and internationally.  The two governments have mutual agreements in place to share information.  In fact, Google may store data in a number of foreign jurisdictions and Mutual Legal Assistance Treaties may exist between Canada and these other foreign countries.  With that in mind, there is no guarantee that we can ensure security of communications from government requests regardless of whether we move to Google or not.  Google does provide security assurances in its contract with respect to its facilities and employees, which are standard areas where security needs to be addressed.

It is important to know that, regardless of the system on which it sits, email is not intended to be a secure communication method.  Email is typically transmitted over the internet as clear text and is therefore subject to interception. In addition, sending an email typically produces several copies of the content (the recipient's inbox and your sent folder on the server, as well as local copies on laptops, smartphones, tablets of each), which further increases the likelihood that sensitive information could be compromised as a result of viruses/malware, device loss, or other threats. As soon as a user hits 'send', we cease to have any control and cannot guarantee privacy of contents.

How secure is my information?

Google offers a number of features to keep your information secure. However, any service may be targeted by cybercriminals, which is why it is important to have a strong password and not to share your personal and confidential information with others. It is a best practice to assume that your email is not 100% private, regardless of the service provider. Never provide your password or other sensitive personal information via email. For further information, see the Google Apps for Education Privacy page (under Additional security features) and Google's advice for keeping your account secure. Please note that 2-step verification is not currently compatible with single sign-on, so it is not available for student and alumni Google Apps accounts at this time.

You may also with to refer to IT Services' articles on password best-practices and phishing scams.

Are users offered any spam protection?

Google includes comprehensive spam protection with their service. Spam is automatically directed to a spam folder and purged after 30 days. The service also checks for viruses/malware before downloading data. However, spam/virus protection is never 100% effective. It is still up to you to exercise caution when communicating with unfamiliar sources, downloading attachments, or following links.

System Requirements and Languages

Which web browsers can I use with Google Apps?

Google Apps supports the following browsers:

The current release and previous major release of each of these browsers are supported at any given time. Note that Google's Chrome browser provides some extra features and capabilities with Google Apps.

Are there any other system requirements?

No. Because Google Apps runs in a web browser, you just need to use a supported browser.

What languages does Google Apps support?

The interfaces for Gmail and Google Calendar are available in over 50 languages. For a list of the available languages and instructions on how to set a different language, see the Gmail Help Center.

Gmail

Common Gmail Questions

Is my email address still username@uleth.ca, or has it changed to username@gmail.com?

Email addresses for students have not changed; all student email addresse end in @uleth.ca as before. The University made the decision in early 2014 to transition alumni email accounts to username@alumni.uleth.ca to better identify them as graduates of the U of L. Alumni who previously had an @uleth.ca alumni email account and who are not currently employees or students of the U of L will have email forwarded from username@uleth.ca to username@alumni.uleth.ca until June 2015.

Can I use an email client, such as Outlook or Apple Mail, to access my Gmail account?

Yes. First you need to reset your password on our Password Change Form if you haven't done so since before July 2014. Second, you have to enable IMAP in your Google account.  Finally, configure your email client to connect to Google.  The instructions to enable IMAP in Gmail and configure your email client are located on the Getting Started With IMAP help page.

How do I create a secure connection (SSL) to Gmail in my email client?

Use the following information to configure your the secure connection (SSL) settings in your client. If you have problems, contact the Solutions Centre (403-329-2490 or help@uleth.ca) for further instructions.

Incoming Mail (IMAP) Server - Requires SSL

  • imap.gmail.com
  • Port: 993
  • Requires SSL: Yes 

Outgoing Mail (SMTP) Server - Requires TLS

  • smtp.gmail.com
  • Port: 465 or 587
  • Requires SSL: Yes (Use TLS Encryption)
  • Requires authentication: Yes Use same authentication settings as incoming mail server

Can I forward my emails to another email account?

Yes. The instructions to to do this are located on the Automatically forward emails to another account help page.

Can I import my emails from a Gmail account or other email provider to another Gmail account?

Yes. The instructions to to do this are located on the Check emails from other accounts using Gmail help page.

How much space do I have for mail messages? Can I run out of space?

Your account has 30 GB of storage (shared between Gmail and Drive). You'll probably never run out of space. In fact, a heavy email user who sends and receives lots of file attachments and archives all messages might use up to 5% of this space a year (usually less), so it would take decades to use up all of the available space. However, please note that Google Apps restricts the size of file attachments to 25 MB.

Can I access my mail offline?

Yes, you can set up Gmail for offline access to your most recent email messages. To enable this feature, click the  gear icon in the upper-right corner of your Mail window. Then click Settings, open the Offline tab, and click Install Gmail Offline. (Note, however, that if your Google Apps administrator has disabled offline access for your domain, the Offline tab won't be available, and you won't be able to use this feature.)

Can I stop messages from being grouped into conversations?

Yes. Click the  gear icon in the upper-right corner of your mail window and click Settings. On the General tab, scroll down to Conversation View.

  • If Conversation View is off, new messages won't be grouped into conversations, and any existing conversations are ungrouped into separate messages.
  • If Conversation View is on, you can't separate the messages in a conversation.

However, if you want to send a reply but don't want it to be added to the conversation, you can simply change the subject line in your reply.

How do I mark a message as "unread" in my Inbox after I open it?

Select the message. Then, in the More drop-down list, select Mark as unread.

Can I recall a message I already sent?

Yes, for a brief period of time, Gmail Labs’ Undo Send feature lets you recall a message after you send it. To enable the feature, open your Gmail Settings, go the Labs tab, enable the Undo Send lab, and Save Changes. You can then specify the send cancellation period, between 5 and 30 seconds, in the General tab of your Gmail settings.

Note that your Google Apps administrator must enable Labs for your domain for this feature to be available.

I've heard Gmail search is really powerful. How does it work?

To search for messages, type a word that the messages contain. Note, however, that Search matches "whole words" only—that is, it doesn't recognize partial or similar matches. For example, if you search for benefits, Search won't find benefit or benef. Also, Search doesn't recognize special search characters, such as square brackets, parentheses, currency symbols, ampersands, pound signs, and asterisks.

By default, Search doesn't look in your Trash or Spam folders. To search those folders also, click the down arrow on the right side of the search bar and, in the Search drop-down list, select Mail & Spam & Trash. Learn more about search at using keyword search to sort messages. Also print out this reference sheet of advanced search operators.

Can I make Gmail the default email program when I click email links?

Yes. To make Gmail the default email program when you click email links in Chrome:

  1. Click the  Chrome menu on the browser toolbar.
  2. Select Settings > Show advanced settings.
  3. In the "Privacy" section, click Content settings.
  4. In the dialogue that appears, find the "Handlers section and select Allow sites to ask to become default handlers for protocols.
  5. Open Gmail in Chrome.
  6. Click the  protocol handler icon in the address bar next to the star bookmarks icon.
  7. Select Use (your organization) Mail and click Done.

You can also make Gmail your default email program in other browsers.

Conversations and Messages

Can I reply to or forward just a single message in a conversation?

Yes. Open the conversation and expand the individual message. From the drop-menu at the top-right of the message, click Reply or Forward.

Can I delete a messages from a conversation?

Yes, you can delete one or more messages in a conversation as follows:

  1. Open the conversation and expand the message you want to delete.
  2. Open the drop-menu at the top-right of the message.
  3. Select Delete this message.

Can I open a message in a separate window from my main Mail window?

Yes, if your browser is set to display pop-ups in a new window, you can do the following:

  • If you're reading a message, click the  New Window icon in the upper-right corner of the message, or Shift-click any message in your inbox.
  • If you're composing a new message, Shift-click the  Full-Screen icon in the upper-right corner of the message.

How can I spell-check a message I write?

Click the down arrow on the bottom left of the message you're composing and select Check spelling. Misspelled words are highlighted in yellow. Click a misspelled word to see suggested corrections.

File Attachments

Is there a size or type limitation for file attachments in Gmail?

Yes. To help prevent viruses, Gmail won't accept file attachments that are executable files. There's also a 25 MB size limitation for attachments. For details, see the Gmail Help Center.

Can I drag and drop a file to attach it to a message?

Yes, if you're using a Chrome browser. Otherwise, you must browse to a file to attach it.

How can I copy a file attachment from one message to another?

Because Gmail is a web-based system, you can't drag a file attachment from one message to another. As a workaround, you can do the following:

  1. Open the message or conversation that contains the file attachment.
  2. If the file is attached to a single message, click Forward (from the drop-menu at the top of the message). If it's attached to a message in a conversation, click Forward all on the right.
  3. Delete all the "forwarded" content from original messages, which appears at the bottom of your new message. Note that the file attachment remains with the forwarded message.
  4. Then compose your new message and send it.

Alternatively, you can download the attachment and then upload it to another message.

Can I attach a message or conversation to a new message?

No, you can't embed one message into another directly. As a workaround, you can do the following:

  1. To attach a single message, open it and click Forward (from the drop-menu at the top of the message). To attach aconversation, open it click Forward all on the right.
  2. Then compose your new message and send it. The earlier message will be included below your new message.

Alternatively, you can copy the text from the earlier message and paste it into a new message.

Labels

There are no folders in Gmail. How do I organize my messages?

You can nest labels just like you can folders, and labels are more powerful and flexible. For example, you can add multiple labels to a message to categorize it in several ways. For details, see how to use labels.

How many labels can I create?

There isn't really a hard limit on the number of labels you can create, but too many labels can slow processing. Use less than 2000 labels (including nested labels) in your account and use search and filters to help find messages.

Can I apply more than one label to a single email message?

Yes, you can apply any number of labels to a message: Select the message in your Inbox, or open it, and select one or more labels in the Labels drop-down list at the top of your Mail window.

Can I nest labels like I nested folders in old mail program?

Yes. For details, see Create nested labels

Does deleting a label delete any messages that have that label?

No. All it does is remove the label from the messages.

Archiving and Deleting Messages

When should I delete a message vs. archiving it?

Deleting or archiving a message removes it from your inbox. If you delete a message, it's placed in the Trash and then permanently removed from your Google Apps account after 30 days. If you archive a message, it's moved to All Mail (your archive), where you can easily find it in the future using Google's powerful search feature. Since you have plenty of space for storing all your mail (25 GB), we recommend that you archive messages rather than permanently deleting them.

How long do messages stay in my archive?

Messages remain in your archive forever unless you choose to delete them or unless your company limits the retention of your mail.

How long do messages stay in the Trash?

Messages remain in the Trash for 30 days. After that, Gmail permanently deletes them.

How do I move a message out of the Trash?

Find the message in the Trash and select it. Then, in the  Move to drop-down list at the top of the Mail window, select Inbox.

Why does a message I archived or deleted show up again in my Inbox?

If someone replies to a message you archived or trashed, that message reappears in your Inbox as a conversation, bringing with it the message you archived or deleted. If the message has already been permanently deleted from the Trash, you'll see an option at the bottom of the message to view the deleted messages in the conversation.

Should I delete or archive messages in my Sent folder?

There's no need to delete or archive messages in the Sent folder. Messages remain in this folder forever, unless you delete them. But because you have 25 GB of storage space, you can keep messages in this folder to refer to them later if needed. Also, note that messages in the Sent folder are actually archived in All Mail, so even if you archive these messages, they stay in the Sent folder.

Email Features

Does Gmail have an Out of Office feature?

Yes, in Gmail, you can set up your "vacation responder," which is similar to the Out of Office feature in Outlook or Lotus Notes. For details, see the Gmail Help Center.

Can I share my email with another employee?

Shared mailboxes aren't supported. However, you can easily set up an email filter (rule) to forward specific types of messages to another employee.

Does Gmail have keyboard shortcuts?

Yes, Gmail includes a full set of keyboard shortcuts. First, you must enable keyboard shortcuts:

  1. In the upper-right corner of the Mail window, click the  gear icon and select Settings.
  2. Under Keyboard shortcuts, select Keyboard shortcuts on.
  3. Click Save Settings.

Then, to see the shortcuts, press Shift+? while viewing your list of messages in the main Mail window. You can also print out thisreference sheet of advanced search operators.

Does Gmail support shared mailboxes?

Yes. You can use Google Groups for Business to set up an email list for all the employees who want to share an email address, or tocreate a collaborative inbox so your team can receive and respond to email requests using a common address.

However, this requires that your administrator has enabled User-Managed groups for your domain. If User-Managed groups aren't available, then you should ask your Google Apps administrator to set up a mailing list (group) for all the employees who want to share an email address.

Does Gmail have a "tasks" feature that lets me add messages to a list for follow-up?

Yes, the Google Task gadget is available in Gmail and Calendar. For details, see Using the Task gadget.

Spam

How long do messages remain in my Spam folder?

Messages remain in the Spam folder for 30 days. After that, Gmail permanently deletes them.

How do I prevent messages from specific senders from being tagged as spam?

If messages from a sender outside your domain are being incorrectly tagged as spam, you can prevent this from happening by creating an email filter using the Never send it to Spam option:

  1. In Gmail, click the  gear icon in the upper-right corner of your Mail window. Then click Settings > Filters > Create a new filter.
  2. Enter the person's address in the From field, and then click Create filter with this search.
  3. Select Never send it to spam, and then click Create Filter.

 

Calendar

Common Calendar Questions

What level of access do others have to my calendar? Is my calendar public?

By default, your calendar is shared with everyone in your domain, and they can only see when you're free or busy, not all the event details. However, you can allow them to also see event details or turn off calendar sharing completely. You can also share your calendar publicly and give them one of the following levels of access: See free/busy information only See all event details

By default, when you enable public access to your calendar, "See all event details" is set. If you only want the public to see free/busy information make sure you change the access level setting to "See free/busy information only".

You can also share your calendar with specific people and give them one of the following levels of access: See free/busy information only See all event details Make changes to your calendar Make changes and share your calendar with others

For further instructions on how to change your calendar sharing settings, please visit the Calendar Sharing Options help page.

Setting up your Calendar

How do I set the time zone for my calendar?

  1. Click the  gear icon  at the top right and select Settings.
  2. On the General page, in the Language section, select a language.
  3. In the Country and Your current time zone sections, select the appropriate options.
  4. In the Date format section, select an option.
  5. In the Time format section, select an option.
  6. Click Save at the bottom of the page.

Does Google Calendar have event reminders?

Yes, by default, Google Calendar displays a pop-up reminder 10 minutes before an event. To change the reminder time, just click the gear icon gear icon, select Settings, click the Calendars tab, and select Reminders and notifications for your calendar.

I set up reminders but still don't see them. Why not?

To receive event reminders, make sure your Calendar window is open.

Can I show more than one time zone on my calendar?

Yes, you can simultaneously view two time zones in Google Calendar. To add another time zone to your calendar view, clickSettings. On the General tab, under Your current time zone, select another time zone in the Additional time zone list.

Scheduling Meetings

Can I book rooms and resources using Google Calendar?

Yes, if they've been set up by your Google Apps administrator. In your invitation, click Rooms, etc. in the Add section. You can search for a resource or browse the list of resources.

Can I book multiple rooms at once?

Yes, you can book more than one room or resource for your event invitation. Just keep selecting from the list of resources underRooms, etc. in the Add section.

Can I invite a mailing list from our corporate directory to a meeting?

Yes, you can invite any mailing list (group) in your corporate directory to a meeting. Each member of the group will receive an email invitation. Note, however, that the email invitation won't show all the members of the group. Also, the group members appear in the invitation on each attendee's calendar only if you have permission to view the group's member list.

Can I invite attendees from outside of my organization's domain?

Yes, you can send meeting invitations to any email address.

Will I get a notification if an attendee accepts my meeting invitation?

By default, notifications are turned off. But you can turn reminders on, and choose whether to receive a pop-up notification or an email notification:

  1. Access Google Calendar.
  2. In the upper-right corner of the page, click the  gear icon and select Settings.
  3. Click the Calendars tab.
  4. Under My Calendars, click the Reminders and Notifications link for your calendar.
  5. Choose the settings you want.
  6. Click Save.

Can I see a list of attendees who have accepted my invitation?

Yes, open the event details to see who has accepted your invitation.

What's the maximum number of invitees for a meeting?

An event can have a maximum of 500 invitees. However, an invitee can be either an individual or a Google group. You can therefore invite up to 500 groups, allowing for a virtually unlimited number of attendees.

Can I set up a recurring meeting?

Yes, Google Calendar fully supports recurring meetings. To set one up in your meeting invitation, select the Repeat... check box.

Can I invite an optional attendee to a meeting?

Yes. After adding your guests, click the  icon next to the guests you want to mark as optional attendees.

Can I create "live" links in my event description?

Yes, but only if you don't let attendees edit the invitation (don't select the Guests can modify event check box). Note that, as the host, you always can edit the invitation, so the links won't appear as "live" on your own calendar. However, you'll see the live links in the event confirmation message you receive.

To create a link to a website in the event description, simply type the URL, such as http://www.google.com.

You can also create linked text by using HTML tags. For example, to create the link Product Info, use HTML code in the format <a href="www.some-url.com">Product Info</a>. If the HTML code is valid, Google Calendar hides the HTML when you save the event (but shows the text "Product Info"). It then creates the link in the invitation that attendees receive.

Can I edit just one instance of a meeting in a recurring meeting?

Yes. Open the instance that you want to edit, make your changes, and click Save. Google Calendar then asks you whether you want to apply your changes to just the selected meeting, all meetings, or all meetings moving forward.

Can I make a meeting private?

Yes, Google Calendar has privacy settings. In the event details, select Private so only others with Make changes to eventsprivileges (or higher) for your calendar can see the event and its details.

File Attachments in Calendar

Can I attach files to a meeting invitation?

Yes. The best way to do this is by enabling the Event attachments lab in your Calendar Settings. After that, an Add attachment link becomes available. Click the link to either attach a Google Doc or upload any other type of file from your computer or network (such as a Microsoft Office document, PDF, and so on). Note that you'll have to share any Google Doc you attach with guests for them to view the attachment. 

Will I get attachments from meetings scheduled in Microsoft Outlook or Lotus Notes?

Yes. If someone using Outlook or Notes sends you a meeting invitation that includes an attachment, you'll get the attachment in the email invitation. However, the attachment won't appear in the event on your calendar.

Calendar Sharing

What level of access do others have to my calendar? Is my calendar public?

By default, your calendar is shared with everyone  in your domain, and they can only see when you're free or busy, not all the event details. However, you can allow them to also see event details or turn off calendar sharing completely.

You can also share your calendar with specific people and give them one of the following levels of access:

  • See free/busy information only
  • See all event details
  • Make changes to your calendar
  • Make changes and share your calendar with others

Does my manager have to give me permission to access their calendar?

Yes. If you want to access another employee's calendar, that person must give you permission by editing the settings for the calendar.

If someone shares their calendar with me, can I get emailed when people accept that person's invitations?

Yes, you can set up notifications for a shared calendar. However, by default, notifications are turned off. To turn them on:

  1. Access Google Calendar.
  2. In the upper-right corner of the page, click the  gear icon and select Settings.
  3. Click the Calendars tab.
  4. On the Calendars tab, click the Reminders and notifications link for the calendar.
  5. Choose the settings you want.
  6. Click Save.

If someone shares their calendar with me, can I hide the calendar?

Yes, just click it in your list of calendars on the left of your calendar view.

Meeting Invitations

If I'm invited to a meeting, can I propose a new time for it?

Yes, if the host has selected the option for guests to “modify event.” If the host hasn’t selected this option, there's an easy workaround. First, open the invitation and, under Going?, select Maybe. Then do one of the following:

  • To propose a new time to the host only, enter your proposal in the Add a Note field.
  • To propose a new time to all the attendees, click the Email link next to your "Guests" list to send your new proposal in an email message to one or more attendees.

Can I forward an invitation to another employee?

Yes, if the meeting host selected the option to allow guests to invite others. If so, in your meeting invitation, click Add guests, type the address to which you want to forward the invitation, and then click Save. Google Calendar asks you if you want to send an invitation to the new guest. The new guest will then receive updates to the meeting from the host. Note that the meeting host is notified by email that you invited another attendee.

Can I accept invitations on Google Calendar that are sent from another calendar program?

Yes. If someone outside your domain sends you an invitation from another type of calendar, you can typically accept the invitation from Google Calendar. If possible, Google Calendar inserts an Add to Calendar link in the invitation. Simply click the link, and the invitation is added to your Google calendar. Otherwise, if the invitation is in the standard .ics format (such as Microsoft Outlook and Lotus Notes invitations), you can download the .ics file and upload it to Google Calendar.

 

Contacts

Accessing Contacts

How do I access my list of contacts in Google Apps?

At the top-left of your Gmail window, click the Mail logo and choose Contacts from the drop-menu.

Can I find contact addresses when composing messages or inviting people to a meeting?

Yes, you can open the Gmail contacts picker, which lists email addresses of all your personal contacts, as well as global contacts in your organization.  When composing an email message, click the To: link.

Can I see the members of a mailing list in our company directory in Google Apps?

Only if Google Groups for Business is enabled for your domain. Otherwise, you can't view the members of organization mailing lists created by your administrator.

Adding Contacts

Can I automatically add new contacts based on people I've corresponded with?

Yes. Whenever you send an email message to someone, your Contact Manager adds that person's email address to your Other Contacts list. To move the contact to your My Contacts list, open the Contact Manager, click Other Contacts (at the left), select the addresses you want to add, and click Add to My Contacts.

Can I add a global address or company mailing list to my personal contacts?

Yes. Just open your Contact Manager's Directory list and search for the contact. When you find the contact, select it and click Add to My Contacts. After that, you can add additional information to the contact's details. Note, however, that this information appears only in your personal contacts, not the corporate contacts.

If you haven't yet sent email to a corporate list, you might need to add the group manually.

Can I upload a mailing list from Outlook or Lotus Notes to my Google contacts?

Not directly, but you can quickly recreate the mailing list in Google Apps as follows:

  1. Open Outlook or Notes and display the addresses in the mailing list.
  2. In your Google contacts, click the New Group button and enter your new group name.
  3. In the Add to group field, start typing the email address of a contact in the Outlook or Notes mailing list (refer to the open mailing list for the addresses).
  4. When the contact appears, select it. Google contact manager adds the contact to the new group.
  5. Continue adding contacts to the group.

Creating Contact Groups

Can I create my own mailing lists in Google Apps?

Yes. Just open your contacts picker and create a new contact group. The group then appears in your personal Contact Manager. To open the contacts picker, click the To:link when composing an email message.

For details, see Create personal groups.

If I create a contact group, can I delete members?

Sure, you can add or remove members of your own groups at any time.

 

Drive

What types of documents can I create in Google Drive?

You can create documents, spreadsheets, presentations, drawings, and forms.

Can I really work on a document the same time as someone else?

Absolutely! You can share any type of document created in Google Drive with your colleagues. Then all you can collaborate on it in real-time, each person making their own edits. You not only see other people's changes as they happen, but you can tell who's doing what! Learn more about sharing and collaboration

Can I import files such as Microsoft Office documents into Google Drive?

Yes, you can import the following types of documents into Google Drive:

  • Microsoft Word (.doc, .docx)
  • Microsoft Excel (.xls, .xlsx)
  • Microsoft PowerPoint (.ppt, .pps, .pptx)
  • Rich Text (.rft) 
  • Plain text (.txt)
  • HTML (.html) 
  • PDF (.pdf)
  • Adobe Illustrator and Photoshop (.ai, .psd)
  • Autodesk AutoCad (.dxf)
  • Apple Pages (.PAGES)
  • Scalable Vector Graphics (.SVG)
  • PostScript (.EPS, .PS)
  • TrueType (.TTF)
  • XML Paper Specification (.XPS)
  • Comma-separated values (.csv) 
  • Tab-separated values (.tsv)
  • OpenDocument Text (.odt)
  • OpenDocument Spreadsheet (.ods)
  • StarOffice (.sxw)

Can I share documents I create in Google Drive with people outside of my domain?

Yes - just using the Share button at the top right corner of the document page and add the email address(es) of the person/people you want to share with.