IT Solutions Centre (Online Support Request) Feedback Form

What do you think of our services? Your feedback is valuable to us. We constantly strive to improve our services based on your feedback. The information you provide here will be handled in accordance with our Privacy Policy.

Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
The waiting time for having my issue addressed was satisfactory
The automated help system was easy to use
The automated help system made the experience more satisfying
My issue was quickly transferred to the person who could best assist me
My issue was fully resolved
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
The live agent handled my issue quickly
The live agent was very courteous
The live agent was very knowledgeable
SuperiorVery SatisfactoryAbout AverageSomewhat UnsatisfactoryVery PoorN/A
Quality of service received
Quality of contact with your live agent
Process of getting your issue resolved
Quality of issue resolution
Overall satisfaction