No-Show/Cancellation Policy

Please note that the Health Centre Mental Health Team has a no-show/cancellation policy of 2 business days. If you give less than 2 business day's cancellation notice or do not attend your appointment with the Mental Health Team, you will be responsible for a charge in the range of $50 - $200 for the missed appointment. The fee will added to your UofL account and can be paid at the Cash Office.

An appointment can be cancelled/changed in person at the Health Centre, by calling the Health Centre front desk at 403-329-2484, by calling the Mental Health Team directly at 403-317-2888, or by the email appointment reminder you will receive 3 days prior to your appointment. You may leave a message if your call is not answered as the phone has confidential time-stamped voice mail.