Telephone Services

Family Student

Family Student Resident “Lock Out” Procedures

Family Student residents are responsible for carrying their keys at all times and locking their doors when they leave their residences.

Student ID will be requested for all lock outs and a lock out charge of $25.00 may apply. 

Lock Outs at all times

Family Student residents are asked to contact Security Services (403) 329-2345

Single Student

Single Student Resident “Lock Out” Procedures

Single Student residents are responsible for carrying their keys at all times and locking their doors when they leave their residences.

Student ID will be requested for all lock outs and a lock out charge of $25.00 may apply.

Lock Outs During Office Hours

Monday-Friday

8:30-12:00, 13:00-16:00

Telecom and Internet Services

Internet Access in Residence

We know that staying connected is important to you, that’s why all residential units are equipped with the following:

  1. Wired Internet Access

  2. UofL Guest Network Wifi

  3. Telephone Service

What does this mean for you?

Internet access and basic telephone service is available as soon as you move in. No sign-up necessary!

Troubleshooting

Disconnected Phones

If your phone needs to be disconnected due to construction etc., you will be notified in advance.

Troubleshooting

If your phone appears to be disconnected, there are a few things that you can check and possibly fix yourself. 

Telephone

Emergency Notification System

U of L Telecommunications equips all of our residences with desk phones, providing a default phone service for every room. These Internet Protocol (IP Phones) run over high speed, part of an enhanced 911 service that enables 911 to call you back.

The phone unit is equipped with a Cisco Emergency Responder device which acts as a location based unit identifier. In the event of an emergency or critical incident you will receive an intercom message through the phone accompanied by an alarm and flashing lights.

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