Housing Services :: Help :: Frequently Asked Questions :: Faq Cat

Can I bring a halogen lamp?
Yes but be careful. Halogen bulbs operate at significantly higher temperatures than traditional incandescent bulbs. These bulbs can become extremely hot in a minute. There have been reports of over 100 fires, 10 deaths, and many injuries as a result of the use or misuse of these lamps. Some precautions to take in order to promote halogen lamp safety and reduce exposure:

• Position halogen lamps away from combustibles such as drapes, fabrics, bedding, and plastic and stuffed toys.
• Place halogen lamps in locations where they cannot be tipped over or blown over.
• Switch off the lamp when you leave your room or home to go out.
• Never attempt to replace or discard a hot halogen bulb.
• Replace bulbs rated no more than 300watts.
• Ensure the unit has a guard or lamp containment barrier.
• Never place materials such as towels or clothes over a halogen lamp.
  

Apply the use of good common sense.

Can I bring candles and incense?
Candles and incense are not allowed in Campus Housing. The danger of open flames contribute toward potential fire and can cause damage to furniture and flooring coverings.

Can I get Internet access?

All residents are able to connect directly wirelessly to the internet from their rooms. This service is an extension of the U of L network and provides for high speed connection to the internet. The connection is available 24 hours a day for 7 days a week. Additionally, every bedroom in residence is now equipped with a VOiP phone unit (Voice over internet protocol) to ensure communication in the event of an emergency.

Can I have a bike in my room?
Yes, only if your roommates agree.

Can I have a pet?
The University of Lethbridge has a “no pet policy” which must be followed. Please abide by this policy as it is for the health and safety of the entire community. You are allowed however to have fish. Single students can have a five-gallon fish tank. Family townhomes are allowed to have a ten-gallon fish tank.

Can I have an overnight guest?

Yes, but talk to your roommates, your RA, and Housing. You need permission from all of them.

Guests are permitted to visit on a two consecutive day stopover, with a maximum of six days a month. Host must register intent to have short-term guest with a signed guest form from your RA or the Housing Office. Long-term stays (three days or more) are not permitted without the direct approval of the Vice President or President of ORS and the Housing Manager.

Can I paint the wall?
No.

Do I need insurance?
It is recommended. If you live in the townhomes it is a requirement under the lease agreement.

How do I get my phone?
Telecom is pleased to be able to offer local and long distance phone services to the University of Lethbridge residence students. This optional service is offered to all residence students. That is to say that there will be the ability to connect to the traditional dial tone supplier – Telus, as well as this service from the U of L.

The basic service for $20.00/month consists of local area dialing, phone number and standard phone set for features such as ring again, internet call display and last number redial. If you want extensions, call waiting, external call display or call forward, you will have to pay an additional $3.00/month for each feature. Stutter tone voice mail is also available for $5.00/month. The long distance service is optional and still allows residents to use calling cards. The U of L and Telus partnership provides for low cost long-distance services. There will be an $11.00 fee charged for each installation. This service does not include phone rentals. Students are expected to provide their own phones. This service also does not allow for a listing in the Telus Phone Directory, conference calls and 1-900 calls of any kind.

An information sheet will be included with your check in material. Look for our brochure on telephone/computer services.

If you have any questions, please feel free to call us at (403) 329-2129 and we will be happy to answer them for you.

How do I receive parcels?
We will place a parcel card in your mailbox when you get a parcel. You can then pick up the parcel during office hours.

Is linen provided?
No. We find that most students are more comfortable with their own quilt and pillows. If you are in need of linen, talk to the Housing Office. If you are in need of linen, talk to the Housing Office. If you use our linens, it must be noted on your ‘move in’ form and your are responsible for laundering and returning it at the end of the year.

What can I do if I don't get along with my roommate?

If you are having roommate problems the line of action is as follows:

1. Consult your roommate contract
2. See your RA and ask for mediation
3. If the issue cannot be resolved, then the RA will advise the Assistant Manager who will assist with the resolution

Explore all the possibilities before you move. It may be a simple problem that can be solved with some outside help. One tip, don?t let problems go too long before you deal with them. If the issue cannot be resolved at all, then a room change may be requested through the Housing Office. A Room Change Request must be completed at Housing Services and a $40.00 processing fee applies. Room changes are not permitted during the Room Freeze period (the first four weeks of the contract period).

What do I do if I lose my keys?

Report lost keys immediately. As soon as you are aware your keys or FOB have gone missing, report the loss immediately to the Housing Office (C420). If lost keys go unreported, the right to a safe and secure environment may be jeopardized. A charge of $75.00 will apply to each lost key or FOB and $30 charge for mail box keys. Unreported lost keys will be considered non-returned keys, and therefore all charges associated with non-returned keys will apply.

What do I do if I need something fixed in my room?

Please do not attempt to make your own repairs to walls, etc. This may result in an additional cost to you. Work orders can be placed by going to the Housing Website and logging onto the portal (same way you apply) and then click on the maintenance tab and follow the prompts.

What do I do if I'm bothered by noise?
Talk to the person and if that doesn’t work talk to your RA. In the townhomes, call Security.

What do I do if someone is parked in my spot?
We have no official parking spaces. Please park somewhere else. See page 13 of the Residence Handbook. If you live in the townhomes refer to your parking brochure.

What facilities are there?
There are a number facilities set aside on campus for use by students living in the residences. These include exercise, tv, study, and common rooms. See the Residence Handbook for more information.

What happens if my roommate moves out?
The Housing Office may assign a new roommate. Your rent will remain the same.

What is my address?

Residence (New) Village:
Your Name
Room # - 3 Aperture Park West
Lethbridge Alberta, TIK 6T4

Where can I do laundry?

Laundry facilities are located in each of the Residence buildings. In University Hall, you will find the laundry room on C4 beside the TV room. In Piikani and Kainai, laundry rooms are located on each floor at the end of the hall. In the family townhomes, they can be found in the central core of each building. For the single student townhomes, laundry facilities are found in the Paterson Centre. One and Three Bedroom Townhomes, congratulations!  You don’t have to wander outside in minus 15-dgeree weather to do you laundry. There are laundry facilities in each townhome.

Where can I send or recieve a fax?
FAX services are available in Housing Office in C420 or through the Student?s Union in the Food Court.

Who do I call if I'm locked out?

Between 9am and 4pm weekdays, go to the Housing Office. Any other time, see your RA. If you can't find him/her call the RAD. If you live in the townhomes, call Security.

Please advise the Housing Office (C420) of any lost keys as soon as you are aware they have gone missing. A charge of $75.00 will apply to each lost key.