Claudia Steinke

Claudia Steinke

Phone: (403) 394-3945
Fax: (403) 329-2668
Office: M3121

Preferred Method of Contact: Email
Languages: English




My area of specialization is at the intersection of five fields of study including Health Care, Organizational Theory and Design, Organizational Behaviour, Service Management, and Architecture. I have a special interest in applying a services management perspective to the design and delivery of services in health care. Other areas of particular interest include:
•    Exploring the role and influence of culture and climate in organizations.
•    Creating and preserving a strong service climate in health care from a management perspective.
•    Exploring the linkages between the employee and patient experience in health care.
•    Understanding, measuring and improving service quality in health care.
•    Empowering patients through the service design.
•    Understanding organizational design and change strategies that promote well-being.
•    Exploring the role of physical design as a dimension of organizational design.


- Ph.D. (Business and Public Administration), The University of Victoria
- M.Sc. (Management), The University of Lethbridge
- B.Sc. (Nursing), The University of British Columbia

Curriculum Vitae

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Events Calendar

Monday, September 1, 2014 (All day)
Did you know studies show if you attend orientation, you are more likely to succeed throughout your...
Monday, September 1, 2014 (All day)
Tuesday, September 2, 2014 - 14:00
Third- and Fourth-Year BN students and Second-Year BN After Degree students will attend the...
Tuesday, September 2, 2014 - 15:00
DAY: Tuesday, September 2, 2014TIME: 3:00-4:15 PLACE: Markin Hall M1040The Public Health...
Wednesday, September 3, 2014 (All day)
Tuesday, September 9, 2014 (All day)
Monday, October 13, 2014 (All day)
Wednesday, October 15, 2014 (All day)
Saturday, October 18, 2014 (All day)