The Information Technology – Help Desk is your first step in setting up your computer. Please call extension 2490 and press 2. A Help Desk Specialist will require your ID number and office location to arrange for on-site assistance from Desktop Support.
For desk top support after the initial set-up please visit: http://www.uleth.ca/it/Help/help.htm and click on Faculty & Staff Desktop Support. You will also find information on other related items such as modem service (a payroll deduction in available), virus protection, personal web sites and more.
For the right work station arrangement for you please find information and assistance on ergonomics at: http://www.uleth.ca/hum/ohs/Services/Ergonomics.htm and complete the Computer Workstation Set-up Checklist. If necessary, please contact Rosi Gregory, Coordinator Employee Health / Wellness with Occupational Health and Safety for assistance at 332-5217.
The IT help desk will also ensure that your e-mail account is properly set up. This process is automatic once Payroll has issued you an id number and has set you up as an employee. You can confirm this at the time you call the help desk to request your computer set up.
If your telephone is not already activated please visit the telecommunications website at http://www.uleth.ca/telecom/ and click on Campus Work Request Form. The Telecom Unit is responsible for all data and voice connectivity across the campus. If you have any difficulties filling out the request form or have any other general questions you can contact the Telecommunications Department at 329-2129.
For information and instructions on voicemail please go to: http://www.uleth.ca/it/Help/help.htm and click on the voicemail link.
As part of the orientation process, you will be issued an ID card. This photo identification is required for library privileges as well as other services on campus. The ID card is discussed in detail at your orientation.