June 19, 2013, 8:10 PM

IMPORTANT!   Your E-mail and Calendar

 

Current Email 

The email server upgrade is complete. There is no need for users to switch their e-mail client (Thunderbird, Outlook Express etc.) If you are experiencing any issues with your email or would like more information about Exchange Mail and Calendar please read the Frequently Asked Questions (FAQ's) section below.

 

FAQ's

Click on a link to see an explanation.

 

Solutions

My email password does not work.

  • The new mail system does not require you to have a separate email and network logon. You may however need to reset your password before you can log onto your email. The password change form can be found online at https://www.uleth.ca/webtools/account_tools/pwchange. Log into the form using your network logon and then update your password. If you have problems logging into the form, your default network password is your 9 digit ID number.
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All or some of my email folders are now missing.

  • In order for your mail folders to appear you may need to re-subscribe to them. The instructions for Thunderbird and Outlook Express are below . For other mail clients contact the Help Desk at 329-2490.
Click here for Thunderbird Instructions
  1. Open Mozilla Thunderbird and click on the File menu and choose Subscribe.

  2. In the window that opens make sure all the folders are checked and then click the Subscribe button. Click OK.

Click here for Outlook Express Instructions
  1. Open Outlook Express and click on mail-in.uleth.ca then click on the Tools menu and choose Synchronize All.

  2. You should see a progress bar. When done your folders are now subscribed.

Click here for Old Webmail Instructions
  1. Log into your email via https://webmail.uleth.ca. Click on the Folders link

  2. In the section labeled Unsubscribe/Subscribe go to the list above the Subscribe button. Select all of the folder names (click the first name then Shift + click the last name) and click the Subscribe button.

  3. You have now subscribed to your folders properly.

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I am getting lots of ****SPAM**** in my Inbox

  • The server filter for spam has just recently been installed and will take some time to be configured so it catches most SPAM. To remove the ****SPAM**** email from your inbox you can set up a rule which will move it to your Junk E-Mail folder. The instructions are below.

Click here for Outlook 2003 Instructions
  1. Open Outlook and Choose Tools and then Rules and Alerts

  2. Select New Rule and then select Start from a Blank Rule

  3. “Check messages when they arrive” should already be highlighted so click Next.

  4. Select “with Specific Words in the Subject” checkbox and then click on the link below that says “Specific Words”. Type: ****SPAM**** in the field where it asks to specify a word and then choose Add and OK.

  5. Select “move it to the specified folder and then click on the link below that says “Specified Folder” and choose the Junk E-mail folder and click OK

  6. Now click on Next to accept the next screen which should say ”Are there any exceptions?”

  7. You can accept the default name for this rule, it should say “****SPAM****” and then choose Finish

  8. Now test this filter by sending a message to yourself with a subject of ****SPAM****. It should automatically filter into the Junk E-mail folder.

Click here for Outlook Web Access Instructions
  1. Open up Internet Explorer and go to the following URL: https://webexchange.uleth.ca.

  2. Log in with your own network username and password.

  3. When you are logged in click on the Rules button at the bottom left of the screen. Create a new rule by clicking New….

  4. In the Edit Rule window type in a name for the Rule at the top. In the When message arrives section, type ****SPAM**** in the Subject contains field.

  5. In the Then section make sure Move it to the specified folder is checked and then click on specified. In the window that opens choose the Junk E-Mail folder and then click OK.

  6. Lastly click Save and Close in the Edit Rule window.

  7. You can test this rule by sending an email to yourself with ****SPAM**** in the subject and it should be moved to the Junk E-Mail folder.
Click here for Mac Users Instructions
  1. Download the Remote Desktop Client for Mac from the following URL: http://www.uleth.ca/it/desktop/necho/RDC103EN.dmg to your desktop.

  2. Double click on the file RDC103EN.dmg, you will see a folder called Remote Desktop Connection. Drag the Remote Desktop Connection to the Applications folder. Remote desktop is now installed.

  3. Click on the following link OutlookWebAccess.rdp and download the file to your desktop. Double click on the downloaded file to open up the connection.

  4. You will be logged into a remote machine automatically showing you the Outlook Web Access log-in screen. Log in with your own network username and password.

  5. When you are logged in click on the Rules button at the bottom left of the screen. Create a new rule by clicking New….

  6. In the Edit Rule window type in a name for the Rule at the top. In the When message arrives section, type ****SPAM**** in the Subject contains field.

  7. In the Then section make sure Move it to the specified folder is checked and then click on specified. In the window that opens choose the Junk E-Mail folder and then click OK.

  8. Lastly click Save and Close in the Edit Rule window.

  9. Log-off your account and when you close the browser window your connection to the remote machine will close.

  10. You can test this rule by sending an email to yourself with ****SPAM**** in the subject and it should be moved to the Junk E-Mail folder.

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Where did these extra folders come from (Calendar, Contacts, Outbox, etc.)

  • The new exchange mail server requires certain folders for it to function properly.. You are NOT able to delete these folders. To use these folders you will need to use Outlook 2003 for PC or Entourage 2004 for Mac. Directions on how to set up each are below.

Click here for Outlook (PC) Instructions
  1. Open up Outlook 2003. On the Startup page click Next. Make sure Yes is selected and then click Next.

  2. On the next window select Microsoft Exchange Server and click Next.

  3. On the following page put all the information the way it is in the image below with your own username then click the Check Name button. If it finds your name it will underline it. Click Next.

    4. Outlook Settings

  4. On the next page click Finish. It may take a few seconds for Outlook to download all of your mail and folders.

Entourage (Mac) coming soon
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Can I continue to use Oracle calendar (Corporate time) after the migration?

  • Oracle calendar will remain functional for a short time during the migration period. After that time all users will be required to use the Exchange calendaring system. An announcement will be made at that time.
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How do I set my vacation (Off-campus) message?

  • The old webpage used for setting vacation (Off-campus) messages is no longer in use if your mail is on the exchange server. The Out of Office Assistant has replaced the old system.

  • Important Note:

    It is the Microsoft Exchange systems default behaviour to not send “Out of Office” messages to accounts that are not on the Exchange system. Only other users on the Exchange system will receive an “Out of Office” message. The primary reason for this behaviour is to avoid replying to spammers.

  • The instructions below are on how to set the Out of Office message.

Click here for Outlook 2003 Instructions
  1. Launch Outlook 2003 Desktop Client.

  2. Click on the Tools menu and choose Out of Office Assistant...

  3. A new window will open up for the Out of Office Assistant.  Select the option       I am currently Out of the Office. 

  4. In the text field type in the message that you want for the Out of Office Autoreply.

  5. When you are finished click Done

Click here for Outlook Web Access Instructions
  1. Go to the following URL using Internet Explorer:   http://webexchange.uleth.ca 

  2. Log into Outlook Web Access with your network username and password.

  3. When inside your email click on the Options button.

  4. At the top of the email options under Out of Office Assistant select the radio button that says: I'm currently out of the office.

  5. In the text field type in the message that you want for the Out of Office Autoreply.

  6. When you are finished click the Save and Close button at the top of the window.

Click here for Mac Users Instructions
  1. Go to the following URL using Safari (or browser of your choice):   http://webexchange.uleth.ca 

  2. Log into Outlook Web Access with your network username and password.

  3. When inside your email click on the Options button.

  4. At the top of the email options under Out of Office Assistant select the radio button that says: I'm currently out of the office.

  5. In the text field type in the message that you want for the Out of Office Autoreply.

  6. When you are finished click the Save and Close button at the top of the window.

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How do I forward my email to another email address?

  • The old webpage for forwarding your email is no longer in use if your email is on the exchange server. To forward your email to another email address please follow the instructions below.

Click here for Outlook 2003 Instructions
  1. Open up Outlook 2003 Desktop client

  2. Click on the Tools menu and select Rules and Alerts... A new window will open.

  3. To create a new rule click on the New Rule button. A Rules Wizard window will open. Select Start from a blank rule and click Next.

  4. Do NOT select anything for Which condition(s) do you want to check? Click Next. Click Yes.

  5. For the section labeled What do you want to do with the message? select delete it, forward it to people or distribution list, and stop processing more rules

  6. Under Step 2: Edit the rule description click on people or distribution list. In the window that opens up type the email address of the account that you want to forward to next to the To button. Click OK. Click Next.

  7. Specify a name for the rule (something like forwarding) and make sure Turn on this rule checkbox is checked. Click Finish. Click OK.

Click here for Outlook Web Access Instructions
  1. Go to the following URL using Internet Explorer (PC only): http://webexchange.uleth.ca

  2. Log into Outlook Web Access using your network username and password.

  3. When inside your email click on the Rules button on the left hand side of the window.

  4. To create a new rule click on the New... button. A new window will open up.

  5. In the new window next to Rule Name (optional) type a name for the rule.

  6. Next go all the way down to the bottom and select Forward it to and then type in the email address you want to forward to.

  7. Make sure you clear the Keep a copy in my Inbox checkbox. Click Save and Close.

Click here for Mac Users Instructions
  1. Download the Remote Desktop Client for Mac from the following URL: http://www.uleth.ca/it/desktop/necho/RDC103EN.dmg to your desktop.

  2. Double click on the file RDC103EN.dmg, you will see a folder called Remote Desktop Connection. Drag the Remote Desktop Connection to the Applications folder. Remote desktop is now installed.

  3. Click on the following link OutlookWebAccess.rdp and download the file to your desktop. Double click on the downloaded file to open up the connection.

  4. You will be logged into a remote machine automatically showing you the Outlook Web Access log-in screen. Log in with your own network username and password.

  5. When you are logged in click on the Rules button at the bottom left of the screen. Create a new rule by clicking New….

  6. In the Edit Rule window type in a name for the Rule at the top.

  7. Next go all the way down to the bottom and select Forward it to and then type in the email address you want to forward to.

  8. Make sure you clear the Keep a copy in my Inbox checkbox. Click Save and Close.

  9. Log-off your account and when you close the browser window your connection to the remote machine will close.

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I would like to use the new features of the exchange server.

  • To use the new features of the Microsoft Exchange server you must use Outlook 2003 for PC users and Entourage 2004 for Mac users. See directions below on how to configure each program. You may also use Outlook Web Access to use some of the Exchange features located at https://webexchange.uleth.ca.

Click here for Outlook (PC) Instructions
  1. Open up Outlook 2003. On the Startup page click Next. Make sure Yes is selected and then click Next.

  2. On the next window select Microsoft Exchange Server and click Next.

  3. On the following page put all the information the way it is in the image below with your own username then click the Check Name button. If it finds your name it will underline it. Click Next.

    4. Outlook Settings

  4. On the next page click Finish. It may take a few seconds for Outlook to download all of your mail and folders.

Entourage (Mac) coming soon
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Are there any training documents that I can print off?

  • There are several documents available in PDF format for printing. The links to the PDF's are below. The Quick Guides are a short reference on how to do the most common things with the Exchange server. There are also some additional calendar guides for your reference.

Click here for Links to PDF Documents
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Can I use Outlook 2003 from home?

  • Currently you cannot use Outlook 2003 from home to connect to the exchange server. If you would like to access your email from home please use Outlook Web Access at the following URL: http://webexchange.uleth.ca. Outlook Web Access will provide you with the same functionality that Outlook 2003 will with a few exceptions.
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Can I synchronize my PDA to the Exchange server?

  • You are able to synchronize your PDA with either the Exchange server or to MS Outlook 2003 depending on what PDA you have. Instructions for the most common PDA types are below.

Click here for Blackberry Devices
  1. You are able to synchronize a Blackberry directly to the Exchange (BES) server. This can only be done as requested by the administrator only. Please call the Help Desk (329-2490) if you would like to connect your Blackberry to the server.

  2. Once you have access given to you by the administrator follow these steps. Scroll to Options (wrench icon) and click on the Trackwheel. Scroll to Advanced Options and click on the Trackwheel.

  3. Scroll to Enterprise Options and click on the Trackwheel.

  4. Enter your email address (username@uleth.ca) and enter your password that was recently sent to you by the BES administrator (passwords are date sensitive).

  5. Scroll to Activate and click on the Trackwheel. Scroll to Continue and click on the Trackwheel.

  6. You have now connected to the Exchange (BES) server.

Click here for Palm OS Devices
  • You can synchronize your Palm handheld with MS Outlook 2003. Newer Palms already have a conduit driver for synchronizing with Outlook. Consult your users manual for instruction on how to install it.

  • If you have an older Palm handheld you will be required to buy and download a 3rd party program called Chapura's PocketMirror. It can be located here.

  • Some palms come with Chapura's PocketMirror for free. If you would like to find out if your palm comes with either PocketMirror or Outlook conduits go here.

Click here for Pocket PC Devices
  • Pocket PC users can synchronize their PDA with Outlook. If you have ActiveSync installed it should directly synchronize your Email, Calendar, Tasks and Notes from Outlook. This connection is through your USB cradle sync.

  • If your Pocket PC has a Wireless internet connection you will also be able to synchronize your PDA directly with the Exchange server. For instructions on how to do this please contact the Help Desk (329-2490).

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How do I password-protect my email?

  • If you would like you can choose the option of typing in your password every time you start your email program. This will allow you to leave your workstation without letting others have access to your email. Instructions are below for Entourage 2004 (Mac) and Outlook 2003 (PC). Outlook Web Access always requires you to put in your username and password to access your email and calendar.

Click here for Outlook 2003 Instructions
  1. Start Outlook and click on the Tools menu and select E-Mail Accounts... . Make sure View of change existing e-mail accounts is selected then click Next.

  2. On the Next screen make sure that your Microsoft Exchange Server is highlighted then click on the Change button. On the next window make sure that you clear the Use Cached Exchange Mode checkbox. Cached Mode Click the More Settings... button.

  3. In the window that opens up click on the Security tab. Security Make sure the Always prompt for user name and password checkbox is checked. Prompt Password Click OK.

  4. Click Next. Click Finish. You may be prompted to put in your username and password. When doing so ensure that you have uleth\username in the User name: field.

Click here for Entourage 2004 Instructions
  1. It is not possible for you to completely password protect your email from being read even if you set it so you type in your password on Entourage startup. Clicking Cancel will still allow you into the Inbox and all other folders and read the contents.

  2. There is a workaround to this if you need to leave your computer or you share your computer with other users. It is called Fast User Switching. Fast User Switching will allow you to password protect your files and email but you do not have to close any programs. When you go back into your account it will be the same as when you left it. Note: the following is only available for Mac OS X users.

  3. To turn on Fast User Switching click on the Apple Apple icon and choose System Preferences. In the System Preferences window click on Accounts Accounts.

  4. In the Accounts window click the Lock Lock if some of the options are grayed out and type in the administrator password if you know it and click OK. Click on Login Options Login Options.

  5. Make sure you check the Enable fast user switching checkbox Fast Switching. You can close the window now.

  6. To use this feature you need to click on your username that will be displayed in the upper right corner of the menu bar. Choose Login Window. To log back into your account just type in your password and you will find everything how you left it.

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What is the maximum file size for attachments?

  • The largest file size for all attachments is 40 MB. Please note that sending a file of 40 MB will take some time to upload depending on your connection speed. Some file extensions will also be blocked by the Exchange email server. To see which ones click here.

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What file extensions will be blocked from an email?

  • If you send or recieve a file with any of the file extensions listed below it will be blocked and stripped from the email. Entire emails may also be undelivered if it has a blocked extension.

Click here for blocked file extensions.
  • .BAT
  • .CMD
  • .COM
  • .CPL
  • .CSR
  • .EXE
  • .LNK
  • .PIF
  • .RAR
  • .REG
  • .SCR
  • .VBS
  • .ZIP
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Who can I contact to get help?

  • If you need any assistance with your email please visit either one of the student labs in AH or E6 or contact the E610 Help Desk at #329-2490.

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