Return Policy

Shelf Guarantee

  • Two weeks prior to the first day of classes we guarantee that what is on the shelf is what your instructor requires.  If not, we will contact the affected course with instructions on how to return the incorrect item.

Knowledgable Staff

  • If you are not sure about what you need, or if you are unsure whether or not you will be able to return a particular item:

Refunds for instore purchases (valid sales receipt required for all returns)

    You may receive a full refund on purchases of Bookstore merchandise if the following conditions are met: 

  • Textbooks/rentals must be returned in MINT condition, as determined by Bookstore staff. 
  • Textbook/Rentals may be returned for refund within 10 business days from the first day of classes.
  •  Summer Session textbooks are returnable ONLY with proof of withdrawal from the course.
  • Clothing, memorabilia & supplies may be exchanged or refunded if returned in MINT condition, as determined by Bookstore staff, within 10 business days from the date of purchase.
  • General interest books may be exchanged or refunded if returned in MINT condition, as determined by Bookstore staff, within 10 business days from the date of purchase.

Non Returnable Items

  • Shrink-wrapped items (if opened)
    • Exception: Rentals
  • Digital Access Codes (if accessed)
  • Coil bound items
  • Custom Coursepacks
  • Special Orders

For hygienic reasons, some items may be ineligible for refund (ex. earbuds, headwear, etc.).

Returning Online Purchases

  • Instructions and exceptions for online purchases can be found here

Events Calendar

Monday, December 17, 2018 - 09:00

Textbook sellback for the Lethbridge Campus will be at the Bookstore's back door on the...

Monday, December 17, 2018 - 10:00

Textbook Sellback will be December 17 - 19, 2018 from 10am - 6pm at the Calgary Campus office,...

Saturday, December 22, 2018 (All day)
The Bookstore will be closed, noon, December 21, 2018 through January 1, 2019. Merry Christmas and...