Return Policy

Shelf Guarantee

  • Two weeks prior to the first day of classes we guarantee that what is on the shelf is what your instructor requires.  If not, we will contact the affected course with instructions on how to return the incorrect item.

Knowledgable Staff

  • If you are not sure about what you need, or if you are unsure whether or not you will be able to return a particular item:

Full Refunds for instore purchases (original receipts required)

  • Product must be in mint condition, as determined by Bookstore staff.
  • Textbook/Rentals may be returned for refund within 10 working days from the first day of classes.
  •  Summer Session textbooks are returnable ONLY with proof of withdrawal from the course.
  • General interest books can be exchanged or refunded if returned in mint condition, as determined by Bookstore staff, within 10 working days of purchase.
  • Clothing may be exchanged or refunded if returned in mint condition, as determined by Bookstore staff, within 10 working days of purchase.

Please Note: Failure to claim pre-paid items within 60 days of notification from the Bookstore, will deem the items abandoned and will be donated or destroyed.

Returning Online Purchases

  • Instructions and exceptions for online purchases can be found here

Non Returnable Items

  • Shrink-wrapped items (if opened)
    • Exception: Shrink-wrap that has been partially removed by a Bookstore staff member in order to apply a rental barcode.
  • E-books/Access Codes/Digital Course Materials (if accessed)
  • Coil bound textbooks
  • Coursepacks
  • Supplies
  • Special Orders